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The differences between client support analysts and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and a support specialist. Additionally, a client support analyst has an average salary of $61,165, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for a support specialist are customer service, patients, and mental health.
| Client Support Analyst | Support Specialist | |
| Yearly salary | $61,165 | $40,782 |
| Hourly rate | $29.41 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Client support analysts and support specialists have different pay scales, as shown below.
| Client Support Analyst | Support Specialist | |
| Average salary | $61,165 | $40,782 |
| Salary range | Between $39,000 And $93,000 | Between $25,000 And $64,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | Citi | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a client support analyst and a support specialist in terms of educational background:
| Client Support Analyst | Support Specialist | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support analysts' and support specialists' demographics:
| Client Support Analyst | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |