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The differences between collection supervisors and supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a collection supervisor, becoming a supervisor takes usually requires 1-2 years. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $53,902 average annual salary of a supervisor.
The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a supervisor are customer service, safety procedures, and sales floor.
| Collection Supervisor | Supervisor | |
| Yearly salary | $64,766 | $53,902 |
| Hourly rate | $31.14 | $25.91 |
| Growth rate | -8% | - |
| Number of jobs | 21,526 | 224,920 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 44% |
| Average age | 47 | 46 |
| Years of experience | 6 | 2 |
Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.
Supervisors are responsible for overseeing the daily functions of employees in a specific team, department, or even a work shift. They create work schedules, organize work processes and workflows, train new hires, provide necessary reports related to the team function and the employees, monitor and evaluate employee performance, and ensure that goals of the specific team or department are met. When needed, supervisors also provide guidance to employees in terms of their career or even personal challenges. They also help in fostering harmonious work relationships by resolving interpersonal conflicts at work. To be successful in their role, they must have leadership skills, time management skills, decision-making capabilities, analytical skills, and problem-solving skills.
Collection supervisors and supervisors have different pay scales, as shown below.
| Collection Supervisor | Supervisor | |
| Average salary | $64,766 | $53,902 |
| Salary range | Between $45,000 And $92,000 | Between $31,000 And $92,000 |
| Highest paying City | Mount Laurel, NJ | New York, NY |
| Highest paying state | New York | Alaska |
| Best paying company | Intuitive Surgical | Reed Smith |
| Best paying industry | Finance | Health Care |
There are a few differences between a collection supervisor and a supervisor in terms of educational background:
| Collection Supervisor | Supervisor | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between collection supervisors' and supervisors' demographics:
| Collection Supervisor | Supervisor | |
| Average age | 47 | 46 |
| Gender ratio | Male, 44.6% Female, 55.4% | Male, 55.8% Female, 44.2% |
| Race ratio | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 19.0% Asian, 4.6% White, 59.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 6% |