Collections coordinator vs collections manager

The differences between collections coordinators and collections managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a collections coordinator, becoming a collections manager takes usually requires 6-8 years. Additionally, a collections manager has an average salary of $59,529, which is higher than the $37,938 average annual salary of a collections coordinator.

The top three skills for a collections coordinator include customer service, patients and phone calls. The most important skills for a collections manager are customer service, collection management, and portfolio.

Collections coordinator vs collections manager overview

	Collections Coordinator	Collections Manager
Yearly salary	$37,938	$59,529
Hourly rate	$18.24	$28.62
Growth rate	-8%	17%
Number of jobs	40,113	44,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 51%
Average age	46	46
Years of experience	12	8

What does a collections coordinator do?

Usually working alongside a company's account receivables team, a collections coordinator is in charge of developing strategies to optimize the payment collection operations. Among their responsibilities include reaching out to clients through calls or correspondence to remind them of their payment obligations, arranging appointments, processing payments, arranging payment terms, and researching a client's communication information such as cellphone number, address, or email. Moreover, a collections coordinator must maintain an active communication line with staff while promoting and enforcing the company's policies and regulations.

What does a collections manager do?

A collections manager is an individual who manages a staff of collectors whose job is to contact companies and individuals for the late payments on the products and services they have received. Collections managers oversee a company's process of retrieving money owed to them by assigning collectors to collect the money. They are required to handle customer complaints and must negotiate with customers about payment arrangements to ensure they are being paid. They also provide reports on the collection department's progress, statistics, and data analysis.

Collections coordinator vs collections manager salary

Collections coordinators and collections managers have different pay scales, as shown below.

	Collections Coordinator	Collections Manager
Average salary	$37,938	$59,529
Salary range	Between $30,000 And $47,000	Between $42,000 And $83,000
Highest paying City	New York, NY	New York, NY
Highest paying state	Connecticut	New York
Best paying company	University of California, Berkeley	Amazon
Best paying industry	Professional	Health Care

Differences between collections coordinator and collections manager education

There are a few differences between a collections coordinator and a collections manager in terms of educational background:

	Collections Coordinator	Collections Manager
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	Stanford University

Collections coordinator vs collections manager demographics

Here are the differences between collections coordinators' and collections managers' demographics:

	Collections Coordinator	Collections Manager
Average age	46	46
Gender ratio	Male, 26.6% Female, 73.4%	Male, 50.8% Female, 49.2%
Race ratio	Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.8% Asian, 3.6% White, 59.0% American Indian and Alaska Native, 0.5%	Black or African American, 8.0% Unknown, 4.1% Hispanic or Latino, 15.5% Asian, 7.3% White, 64.7% American Indian and Alaska Native, 0.3%
LGBT Percentage	8%	11%

Differences between collections coordinator and collections manager duties and responsibilities

Collections coordinator example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Manage accounts receivable/payment, insurance billing and follow-up for a solo physician clinic, and direct communication with patients regarding bills.
Audit outstanding accounts and resolve any balances including calling Medicare, Medicaid, government, private or commercial insurances.
Perform daily follow-up on Medicare, Medicaid, workers compensation and commercial insurances.
Hand illustrate fully render with marker and colore pencil sketches and Photoshop render drawings.
Submit insurance appeals and provider disputes when necessary.

Collections manager example responsibilities.

Achieve 182 FTE save, and annual net saving of $2.8MM
Manage Medicaid accounts in effort to receive payment from them.
Manage self pay and Medicaid pending collections throughout the southeast region.
Organize the managed care effort to ensure that patients are not accept from incorrect PPO's and HMO's.
Create and implement new quantitative process to achieve corporate DSO targets that determines monthly cash collection targets by business unit.
Achieve historical low of six percent in A/R over 30 days past due and reduction of DSO to 53 days.

Collections coordinator vs collections manager skills

Common collections coordinator skills

Customer Service, 15%
Patients, 12%
Phone Calls, 6%
Collection Efforts, 4%
Delinquent Accounts, 4%
Appeals, 4%

Common collections manager skills

Customer Service, 15%
Collection Management, 9%
Portfolio, 7%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%

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Collections Coordinator
Collections Coordinator vs Collections Manager

Updated January 8, 2025

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