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The differences between collections coordinators and payment processors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a collections coordinator, becoming a payment processor takes usually requires 4-6 years. Additionally, a collections coordinator has an average salary of $37,938, which is higher than the $34,030 average annual salary of a payment processor.
The top three skills for a collections coordinator include customer service, patients and phone calls. The most important skills for a payment processor are customer service, patients, and data entry.
| Collections Coordinator | Payment Processor | |
| Yearly salary | $37,938 | $34,030 |
| Hourly rate | $18.24 | $16.36 |
| Growth rate | -8% | -5% |
| Number of jobs | 40,113 | 33,161 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 35% |
| Average age | 46 | 51 |
| Years of experience | 12 | 6 |
Usually working alongside a company's account receivables team, a collections coordinator is in charge of developing strategies to optimize the payment collection operations. Among their responsibilities include reaching out to clients through calls or correspondence to remind them of their payment obligations, arranging appointments, processing payments, arranging payment terms, and researching a client's communication information such as cellphone number, address, or email. Moreover, a collections coordinator must maintain an active communication line with staff while promoting and enforcing the company's policies and regulations.
A payment processor is responsible for managing and informing the clients of their payment obligations for the services offered by a financial institution or other related organizations. Payment processors record transactions and ensure the timely completion of account statements. They discuss the terms and conditions of the service contract with the clients and respond to their inquiries and concerns. A payment processor must have excellent communication and organizational skills, especially in coming up with repayment plans and solutions for clients who are not able to pay services in time.
Collections coordinators and payment processors have different pay scales, as shown below.
| Collections Coordinator | Payment Processor | |
| Average salary | $37,938 | $34,030 |
| Salary range | Between $30,000 And $47,000 | Between $27,000 And $42,000 |
| Highest paying City | New York, NY | San Jose, CA |
| Highest paying state | Connecticut | Alaska |
| Best paying company | University of California, Berkeley | University of California, Berkeley |
| Best paying industry | Professional | Insurance |
There are a few differences between a collections coordinator and a payment processor in terms of educational background:
| Collections Coordinator | Payment Processor | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between collections coordinators' and payment processors' demographics:
| Collections Coordinator | Payment Processor | |
| Average age | 46 | 51 |
| Gender ratio | Male, 26.6% Female, 73.4% | Male, 21.5% Female, 78.5% |
| Race ratio | Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.8% Asian, 3.6% White, 59.0% American Indian and Alaska Native, 0.5% | Black or African American, 6.8% Unknown, 4.0% Hispanic or Latino, 14.5% Asian, 6.6% White, 67.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 7% |