Computer installation technician vs desk support technician

Differences between computer installation technician and desk support technician duties and responsibilities

Computer installation technician example responsibilities.

• Manage and maintain desktop security updates company-wide with no downtime of systems due to OS vulnerability exploitation.
• Repair PCs and Internet connectivity issues.
• Configure mapping for workstations to access LAN's and network devices.
• Perform preventive and on-demand maintenance on a variety of LAN equipment.
• Design, install, and troubleshoot CAD/AVL systems for RTD buses and vehicles.
• Log into PCs as a user to finish imaging and drop additional application for each persons user profile.
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Desk support technician example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
• Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
• Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
• Provide administrative support and troubleshooting for VPN users.
• Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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