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Computer laboratory attendant vs help desk analyst

The differences between computer laboratory attendants and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer laboratory attendant and a help desk analyst. Additionally, a help desk analyst has an average salary of $37,318, which is higher than the $27,206 average annual salary of a computer laboratory attendant.

The top three skills for a computer laboratory attendant include cleanliness, front desk and computer software. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Computer laboratory attendant vs help desk analyst overview

Computer Laboratory AttendantHelp Desk Analyst
Yearly salary$27,206$37,318
Hourly rate$13.08$17.94
Growth rate10%10%
Number of jobs96,81787,591
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 50%
Average age4242
Years of experience22

Computer laboratory attendant vs help desk analyst salary

Computer laboratory attendants and help desk analysts have different pay scales, as shown below.

Computer Laboratory AttendantHelp Desk Analyst
Average salary$27,206$37,318
Salary rangeBetween $20,000 And $35,000Between $26,000 And $52,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Pacific Investment Management Company LLC
Best paying industry-Government

Differences between computer laboratory attendant and help desk analyst education

There are a few differences between a computer laboratory attendant and a help desk analyst in terms of educational background:

Computer Laboratory AttendantHelp Desk Analyst
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 50%
Most common majorBusinessComputer Information Systems
Most common collegeStanford UniversityStanford University

Computer laboratory attendant vs help desk analyst demographics

Here are the differences between computer laboratory attendants' and help desk analysts' demographics:

Computer Laboratory AttendantHelp Desk Analyst
Average age4242
Gender ratioMale, 49.4% Female, 50.6%Male, 71.8% Female, 28.2%
Race ratioBlack or African American, 10.6% Unknown, 5.9% Hispanic or Latino, 14.6% Asian, 12.8% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer laboratory attendant and help desk analyst duties and responsibilities

Computer laboratory attendant example responsibilities.

  • Coordinate with territory managers to identify leads and close sales of capital equipment (in-clinic hematology and chemistry analyzers).
  • Monitor traffic flow of computer research facilities; keep facilities clean; troubleshot minor computer glitches
  • Greet students upon entering, document use of the lab, troubleshot computers, and assist students with French work
  • Aid supervisors and network administrators to remotely troubleshoot and correct network and hardware issues.
  • Coordinate with territory managers to identify leads and close sales of capital equipment (in-clinic hematology and chemistry analyzers).
  • Install twenty dell computers with RedHat utilizing TCP/IP network configuration.

Help desk analyst example responsibilities.

  • Used Java script for client side validations and to achieve other client-side functionality.
  • Manage TCP/IP base campus data communications facilities.
  • Manage security, reliability, and configurations for data backup and recovery for client workstations.
  • Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
  • Analyze and resolve issues with Linux and Java base POS systems.
  • Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.
  • Show more

Computer laboratory attendant vs help desk analyst skills

Common computer laboratory attendant skills
  • Cleanliness, 21%
  • Front Desk, 17%
  • Computer Software, 11%
  • Troubleshoot, 7%
  • Computer Problems, 6%
  • Software Problems, 5%
Common help desk analyst skills
  • Customer Service, 15%
  • Troubleshoot, 9%
  • Technical Support, 6%
  • Phone Calls, 4%
  • Remote Desktop, 3%
  • Technical Issues, 3%

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