Computer laboratory attendant vs technical support representative

Differences between computer laboratory attendant and technical support representative duties and responsibilities

Computer laboratory attendant example responsibilities.

• Coordinate with territory managers to identify leads and close sales of capital equipment (in-clinic hematology and chemistry analyzers).
• Monitor traffic flow of computer research facilities; keep facilities clean; troubleshot minor computer glitches
• Greet students upon entering, document use of the lab, troubleshot computers, and assist students with French work
• Aid supervisors and network administrators to remotely troubleshoot and correct network and hardware issues.
• Coordinate with territory managers to identify leads and close sales of capital equipment (in-clinic hematology and chemistry analyzers).
• Install twenty dell computers with RedHat utilizing TCP/IP network configuration.

Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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