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Computer technician lead vs technical support technician

The differences between computer technician leads and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer technician lead and a technical support technician. Additionally, a computer technician lead has an average salary of $99,307, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a computer technician lead include technical support, network printers and troubleshoot. The most important skills for a technical support technician are customer service, technical support, and patients.

Computer technician lead vs technical support technician overview

Computer Technician LeadTechnical Support Technician
Yearly salary$99,307$40,210
Hourly rate$47.74$19.33
Growth rate10%10%
Number of jobs61,182165,677
Job satisfaction--
Most common degreeBachelor's Degree, 44%Bachelor's Degree, 40%
Average age4242
Years of experience22

Computer technician lead vs technical support technician salary

Computer technician leads and technical support technicians have different pay scales, as shown below.

Computer Technician LeadTechnical Support Technician
Average salary$99,307$40,210
Salary rangeBetween $69,000 And $142,000Between $24,000 And $64,000
Highest paying CitySan Francisco, CAPhiladelphia, PA
Highest paying stateCaliforniaPennsylvania
Best paying companyCadence Design SystemsRopes & Gray
Best paying industryRetailFinance

Differences between computer technician lead and technical support technician education

There are a few differences between a computer technician lead and a technical support technician in terms of educational background:

Computer Technician LeadTechnical Support Technician
Most common degreeBachelor's Degree, 44%Bachelor's Degree, 40%
Most common majorComputer ScienceBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Computer technician lead vs technical support technician demographics

Here are the differences between computer technician leads' and technical support technicians' demographics:

Computer Technician LeadTechnical Support Technician
Average age4242
Gender ratioMale, 89.1% Female, 10.9%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer technician lead and technical support technician duties and responsibilities

Computer technician lead example responsibilities.

  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Correct and restore users PC workstations to operational status.
  • Install OS's on various types of computers.
  • Create system for checking in and releasing PCs bring in for service.
  • Educate customers on different OS and various types of hardware and software's.
  • Repair, upgrade, and build PCs and set up networks and servers.
  • Show more

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Computer technician lead vs technical support technician skills

Common computer technician lead skills
  • Technical Support, 12%
  • Network Printers, 8%
  • Troubleshoot, 6%
  • Computer System, 6%
  • CNC, 5%
  • OS, 5%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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