Consul vs call center manager

The differences between consuls and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a consul has an average salary of $80,157, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for a consul include financial transactions, visa applications and sales floor. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Consul vs call center manager overview

	Consul	Call Center Manager
Yearly salary	$80,157	$37,614
Hourly rate	$38.54	$18.08
Growth rate	8%	6%
Number of jobs	11,949	123,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

Consul vs call center manager salary

Consuls and call center managers have different pay scales, as shown below.

	Consul	Call Center Manager
Average salary	$80,157	$37,614
Salary range	Between $51,000 And $124,000	Between $23,000 And $60,000
Highest paying City	San Francisco, CA	Baltimore, MD
Highest paying state	California	Maryland
Best paying company	SAP	Scantron
Best paying industry	Professional	Technology

Differences between consul and call center manager education

There are a few differences between a consul and a call center manager in terms of educational background:

	Consul	Call Center Manager
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Consul vs call center manager demographics

Here are the differences between consuls' and call center managers' demographics:

	Consul	Call Center Manager
Average age	47	47
Gender ratio	Male, 58.8% Female, 41.2%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 9.0% White, 65.1% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between consul and call center manager duties and responsibilities

Consul example responsibilities.

Lead the financial responsibilities of the consulate by managing monthly reports, annual budgets, and payroll.
Manage social media platforms including Facebook and twitter, coordinate supervisors international business travel, and perform administrative tasks
Leverage quantitative and qualitative market research data to fine-tune labeling and POS designs that are well-received by a major national retailer.
Direct maintenance/engineers to establish robust maintenance systems, preventative maintenance programs, maximize equipment reliability and establish meaningful KPIs.

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Consul vs call center manager skills

Common consul skills

Financial Transactions, 19%
Visa Applications, 16%
Sales Floor, 11%
Humanitarian Assistance, 8%
Bank Deposits, 7%
Trade Shows, 5%

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%