Consumer advocate vs customer care advocate

The differences between consumer advocates and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer advocate and a customer care advocate. Additionally, a consumer advocate has an average salary of $37,495, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.

Consumer advocate vs customer care advocate overview

	Consumer Advocate	Customer Care Advocate
Yearly salary	$37,495	$33,219
Hourly rate	$18.03	$15.97
Growth rate	-4%	-4%
Number of jobs	153,177	248,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Consumer advocate vs customer care advocate salary

Consumer advocates and customer care advocates have different pay scales, as shown below.

	Consumer Advocate	Customer Care Advocate
Average salary	$37,495	$33,219
Salary range	Between $31,000 And $45,000	Between $24,000 And $44,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Hawaii
Best paying company	-	University of California, Berkeley
Best paying industry	-	Insurance

Differences between consumer advocate and customer care advocate education

There are a few differences between a consumer advocate and a customer care advocate in terms of educational background:

	Consumer Advocate	Customer Care Advocate
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Consumer advocate vs customer care advocate demographics

Here are the differences between consumer advocates' and customer care advocates' demographics:

	Consumer Advocate	Customer Care Advocate
Average age	40	40
Gender ratio	Male, 36.8% Female, 63.2%	Male, 36.2% Female, 63.8%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between consumer advocate and customer care advocate duties and responsibilities

Consumer advocate example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
Used Salesforce as an inter-departmental communications and troubleshooting tool.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Consumer advocate vs customer care advocate skills

Common consumer advocate skills

Inbound Calls, 13%
Technical Troubleshooting, 12%
Consumer Issues, 9%
Strong Work Ethic, 6%
Product Knowledge, 6%
Customer Inquiries, 6%

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Consumer Advocate vs. similar jobs

Consumer Advocate related careers

Consumer Advocate related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Consumer Advocate
Consumer Advocate vs Customer Care Advocate

Updated January 8, 2025

Browse office and administrative jobs