Consumer advocate vs customer service advocate

Differences between consumer advocate and customer service advocate duties and responsibilities

Consumer advocate example responsibilities.

• Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
• Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
• Used Salesforce as an inter-departmental communications and troubleshooting tool.
• Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
• Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
• Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.
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Customer service advocate example responsibilities.

• Manage and motivate VAS teams to achieve KPI, s assign by management.
• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help create and edit HTML coding to fit customer requests.
• Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
• Assist customer's with editing their business websites and coaching the basics in HTML.
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