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The differences between consumer advocates and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer advocate and a customer service specialist. Additionally, a consumer advocate has an average salary of $37,495, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Consumer Advocate | Customer Service Specialist | |
| Yearly salary | $37,495 | $33,238 |
| Hourly rate | $18.03 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 153,177 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Consumer advocates and customer service specialists have different pay scales, as shown below.
| Consumer Advocate | Customer Service Specialist | |
| Average salary | $37,495 | $33,238 |
| Salary range | Between $31,000 And $45,000 | Between $26,000 And $42,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Dell |
| Best paying industry | - | Finance |
There are a few differences between a consumer advocate and a customer service specialist in terms of educational background:
| Consumer Advocate | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between consumer advocates' and customer service specialists' demographics:
| Consumer Advocate | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |