Consumer advocate vs director of consumer affairs

The differences between consumer advocates and directors of consumer affairs can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a consumer advocate, becoming a director of consumer affairs takes usually requires More than 10 years. Additionally, a director of consumer affairs has an average salary of $109,766, which is higher than the $37,495 average annual salary of a consumer advocate.

The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a director of consumer affairs are customer complaints, consumer complaints, and contract compliance.

Consumer advocate vs director of consumer affairs overview

	Consumer Advocate	Director Of Consumer Affairs
Yearly salary	$37,495	$109,766
Hourly rate	$18.03	$52.77
Growth rate	-4%	6%
Number of jobs	153,177	12,120
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 69%
Average age	40	52
Years of experience	12	-

Consumer advocate vs director of consumer affairs salary

Consumer advocates and directors of consumer affairs have different pay scales, as shown below.

	Consumer Advocate	Director Of Consumer Affairs
Average salary	$37,495	$109,766
Salary range	Between $31,000 And $45,000	Between $73,000 And $164,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between consumer advocate and director of consumer affairs education

There are a few differences between a consumer advocate and a director of consumer affairs in terms of educational background:

	Consumer Advocate	Director Of Consumer Affairs
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 69%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Consumer advocate vs director of consumer affairs demographics

Here are the differences between consumer advocates' and directors of consumer affairs' demographics:

	Consumer Advocate	Director Of Consumer Affairs
Average age	40	52
Gender ratio	Male, 36.8% Female, 63.2%	Male, 32.3% Female, 67.7%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 3.7% Unknown, 3.9% Hispanic or Latino, 7.8% Asian, 7.6% White, 76.3% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	12%

Differences between consumer advocate and director of consumer affairs duties and responsibilities

Consumer advocate example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
Used Salesforce as an inter-departmental communications and troubleshooting tool.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.

Director of consumer affairs example responsibilities.

Manage domestic and international travel arrangements including transportation, lodging, and logistics for individuals and groups utilizing travel management systems.
Provide oversight and accountability for the budget, personnel, and maintenance of equipment.
Provide strategic leadership and planning for the environmental nonprofit's commercial energy efficiency services, program design, and program implementation.
Establish communication hub to coordinate new product launches, sample orders and``key customer"requests.
Advance organization's goals of engaging community, while strengthening relationships with alumni and other stakeholders.

Consumer advocate vs director of consumer affairs skills

Common consumer advocate skills

Inbound Calls, 13%
Technical Troubleshooting, 12%
Consumer Issues, 9%
Strong Work Ethic, 6%
Product Knowledge, 6%
Customer Inquiries, 6%

Common director of consumer affairs skills

Customer Complaints, 25%
Consumer Complaints, 22%
Contract Compliance, 14%
Executive Management, 11%
Oversight, 9%
Consumer Issues, 9%

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Consumer Advocate vs Director Of Consumer Affairs

Updated January 8, 2025

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