Consumer advocate vs member service representative

Differences between consumer advocate and member service representative duties and responsibilities

Consumer advocate example responsibilities.

• Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
• Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
• Used Salesforce as an inter-departmental communications and troubleshooting tool.
• Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
• Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
• Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.
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Member service representative example responsibilities.

• Coordinate and manage ATM and automate telephone services.
• Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
• Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
• Train in CPR and other emergency procedures.
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