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Consumer advocate vs sales associate and customer service

The differences between consumer advocates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer advocate and a sales associate and customer service. Additionally, a consumer advocate has an average salary of $37,495, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Consumer advocate vs sales associate and customer service overview

Consumer AdvocateSales Associate And Customer Service
Yearly salary$37,495$28,654
Hourly rate$18.03$13.78
Growth rate-4%-4%
Number of jobs153,177298,588
Job satisfaction--
Most common degreeBachelor's Degree, 60%High School Diploma, 34%
Average age4040
Years of experience1212

Consumer advocate vs sales associate and customer service salary

Consumer advocates and sales associate and customer services have different pay scales, as shown below.

Consumer AdvocateSales Associate And Customer Service
Average salary$37,495$28,654
Salary rangeBetween $31,000 And $45,000Between $21,000 And $38,000
Highest paying City-Bellevue, WA
Highest paying state-Connecticut
Best paying company-GEICO
Best paying industry-Manufacturing

Differences between consumer advocate and sales associate and customer service education

There are a few differences between a consumer advocate and a sales associate and customer service in terms of educational background:

Consumer AdvocateSales Associate And Customer Service
Most common degreeBachelor's Degree, 60%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Consumer advocate vs sales associate and customer service demographics

Here are the differences between consumer advocates' and sales associate and customer services' demographics:

Consumer AdvocateSales Associate And Customer Service
Average age4040
Gender ratioMale, 36.8% Female, 63.2%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between consumer advocate and sales associate and customer service duties and responsibilities

Consumer advocate example responsibilities.

  • Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
  • Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
  • Used Salesforce as an inter-departmental communications and troubleshooting tool.
  • Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
  • Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
  • Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.
  • Show more

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Consumer advocate vs sales associate and customer service skills

Common consumer advocate skills
  • Inbound Calls, 13%
  • Technical Troubleshooting, 12%
  • Consumer Issues, 9%
  • Strong Work Ethic, 6%
  • Product Knowledge, 6%
  • Customer Inquiries, 6%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%

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