Consumer advocate vs service advisor

The differences between consumer advocates and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer advocate and a service advisor. Additionally, a service advisor has an average salary of $46,308, which is higher than the $37,495 average annual salary of a consumer advocate.

The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a service advisor are customer service, product knowledge, and basic math.

Consumer advocate vs service advisor overview

	Consumer Advocate	Service Advisor
Yearly salary	$37,495	$46,308
Hourly rate	$18.03	$22.26
Growth rate	-4%	-4%
Number of jobs	153,177	222,424
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Consumer advocate vs service advisor salary

Consumer advocates and service advisors have different pay scales, as shown below.

	Consumer Advocate	Service Advisor
Average salary	$37,495	$46,308
Salary range	Between $31,000 And $45,000	Between $26,000 And $79,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	BP America Inc
Best paying industry	-	Finance

Differences between consumer advocate and service advisor education

There are a few differences between a consumer advocate and a service advisor in terms of educational background:

	Consumer Advocate	Service Advisor
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Consumer advocate vs service advisor demographics

Here are the differences between consumer advocates' and service advisors' demographics:

	Consumer Advocate	Service Advisor
Average age	40	40
Gender ratio	Male, 36.8% Female, 63.2%	Male, 69.4% Female, 30.6%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer advocate and service advisor duties and responsibilities

Consumer advocate example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
Used Salesforce as an inter-departmental communications and troubleshooting tool.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.

Service advisor example responsibilities.

Manage refurbishment of used vehicles and writing orders.
Manage the refurbishment of used vehicles, writing repair orders.
Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
Start as a certify Mazda technician performing routine maintenance services and repairs.
Demonstrate proficiency in hydraulic, electrical, mechanical, diesel, power and HVAC systems inspection, diagnosis and repair.
Maintain a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area.

Consumer advocate vs service advisor skills

Common consumer advocate skills

Inbound Calls, 13%
Technical Troubleshooting, 12%
Consumer Issues, 9%
Strong Work Ethic, 6%
Product Knowledge, 6%
Customer Inquiries, 6%

Common service advisor skills

Customer Service, 8%
Product Knowledge, 8%
Basic Math, 7%
Commercial Vehicles, 5%
Work Ethic, 5%
CSI, 4%