Consumer advocate vs service specialist

The differences between consumer advocates and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer advocate and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $37,495 average annual salary of a consumer advocate.

The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a service specialist are patients, social work, and criminal justice.

Consumer advocate vs service specialist overview

	Consumer Advocate	Service Specialist
Yearly salary	$37,495	$44,150
Hourly rate	$18.03	$21.23
Growth rate	-4%	-4%
Number of jobs	153,177	207,020
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

Consumer advocate vs service specialist salary

Consumer advocates and service specialists have different pay scales, as shown below.

	Consumer Advocate	Service Specialist
Average salary	$37,495	$44,150
Salary range	Between $31,000 And $45,000	Between $27,000 And $71,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Ropes & Gray
Best paying industry	-	Technology

Differences between consumer advocate and service specialist education

There are a few differences between a consumer advocate and a service specialist in terms of educational background:

	Consumer Advocate	Service Specialist
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Consumer advocate vs service specialist demographics

Here are the differences between consumer advocates' and service specialists' demographics:

	Consumer Advocate	Service Specialist
Average age	40	40
Gender ratio	Male, 36.8% Female, 63.2%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer advocate and service specialist duties and responsibilities

Consumer advocate example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
Used Salesforce as an inter-departmental communications and troubleshooting tool.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.

Service specialist example responsibilities.

Achieve personal sales and referral goals by identifying, marketing and cross-selling banking products and services beneficial to customer needs.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide notary service as requested.
Respond to medical emergencies, including first aid and CPR.
Organize the transition of file transfers of major TRS/NAS clients from FTP to MessageWay.
Follow all rules set by FDCPA and state agencies - pass all annual tests.

Consumer advocate vs service specialist skills

Common consumer advocate skills

Inbound Calls, 13%
Technical Troubleshooting, 12%
Consumer Issues, 9%
Strong Work Ethic, 6%
Product Knowledge, 6%
Customer Inquiries, 6%

Common service specialist skills

Patients, 12%
Social Work, 10%
Criminal Justice, 4%
Rehabilitation, 4%
Excellent Interpersonal, 4%
Product Knowledge, 3%