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The differences between consumer education specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a consumer education specialist, becoming a resolution specialist takes usually requires 6-12 months. Additionally, a consumer education specialist has an average salary of $47,104, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a consumer education specialist include business development, phone calls and customer service. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Consumer Education Specialist | Resolution Specialist | |
| Yearly salary | $47,104 | $38,984 |
| Hourly rate | $22.65 | $18.74 |
| Growth rate | 8% | -4% |
| Number of jobs | 46,002 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 45% |
| Average age | 42 | 40 |
| Years of experience | 4 | 12 |
A consumer education specialist is responsible for providing educational training for a company's products to consumers. Other duties and responsibilities will include assisting the development of new educational materials, acknowledging and helping customers, and maintaining a database for appointments, phone calls, and special events. Additionally, you are expected to aid in defining educational objectives and providing recommendations for improvement. As a consumer education specialist, you are also responsible for analyzing and resolving customer complaints and assisting in maintaining customer satisfaction.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Consumer education specialists and resolution specialists have different pay scales, as shown below.
| Consumer Education Specialist | Resolution Specialist | |
| Average salary | $47,104 | $38,984 |
| Salary range | Between $31,000 And $69,000 | Between $26,000 And $57,000 |
| Highest paying City | Washington, DC | Ewing, NJ |
| Highest paying state | Washington | Connecticut |
| Best paying company | Granite State College | IBM |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a consumer education specialist and a resolution specialist in terms of educational background:
| Consumer Education Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between consumer education specialists' and resolution specialists' demographics:
| Consumer Education Specialist | Resolution Specialist | |
| Average age | 42 | 40 |
| Gender ratio | Male, 33.2% Female, 66.8% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.2% Unknown, 5.1% Hispanic or Latino, 12.0% Asian, 5.3% White, 66.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |