Consumer relations representative vs business representative

The differences between consumer relations representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a business representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a business representative are customer service, patients, and powerpoint.

Consumer relations representative vs business representative overview

	Consumer Relations Representative	Business Representative
Yearly salary	$36,614	$51,604
Hourly rate	$17.60	$24.81
Growth rate	-4%	-4%
Number of jobs	116,976	197,264
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 58%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs business representative salary

Consumer relations representatives and business representatives have different pay scales, as shown below.

	Consumer Relations Representative	Business Representative
Average salary	$36,614	$51,604
Salary range	Between $23,000 And $55,000	Between $36,000 And $73,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Washington
Best paying company	-	Marathon Oil
Best paying industry	-	Finance

Differences between consumer relations representative and business representative education

There are a few differences between a consumer relations representative and a business representative in terms of educational background:

	Consumer Relations Representative	Business Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs business representative demographics

Here are the differences between consumer relations representatives' and business representatives' demographics:

	Consumer Relations Representative	Business Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 45.5% Female, 54.5%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and business representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Business representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
Utilize multiple internal information systems and applications to troubleshoot hardware issues.
Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.

Consumer relations representative vs business representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common business representative skills

Customer Service, 13%
Patients, 12%
PowerPoint, 8%
Business Development, 7%
Financial Services, 6%
Inbound Calls, 5%

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Office and Administrative Industry
Consumer Relations Representative
Consumer Relations Representative vs Business Representative

Updated January 8, 2025

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