Consumer relations representative vs customer care representative

The differences between consumer relations representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a customer care representative. Additionally, a consumer relations representative has an average salary of $36,614, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Consumer relations representative vs customer care representative overview

	Consumer Relations Representative	Customer Care Representative
Yearly salary	$36,614	$32,912
Hourly rate	$17.60	$15.82
Growth rate	-4%	-4%
Number of jobs	116,976	214,835
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs customer care representative salary

Consumer relations representatives and customer care representatives have different pay scales, as shown below.

	Consumer Relations Representative	Customer Care Representative
Average salary	$36,614	$32,912
Salary range	Between $23,000 And $55,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between consumer relations representative and customer care representative education

There are a few differences between a consumer relations representative and a customer care representative in terms of educational background:

	Consumer Relations Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs customer care representative demographics

Here are the differences between consumer relations representatives' and customer care representatives' demographics:

	Consumer Relations Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and customer care representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Consumer relations representative vs customer care representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Consumer Relations Representative vs. similar jobs

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Office and Administrative Industry
Consumer Relations Representative
Consumer Relations Representative vs Customer Care Representative

Updated January 8, 2025

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