Consumer relations representative vs customer service representative

The differences between consumer relations representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a customer service representative. Additionally, a consumer relations representative has an average salary of $36,614, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Consumer relations representative vs customer service representative overview

	Consumer Relations Representative	Customer Service Representative
Yearly salary	$36,614	$32,260
Hourly rate	$17.60	$15.51
Growth rate	-4%	-4%
Number of jobs	116,976	209,515
Job satisfaction	5	4
Most common degree	Bachelor's Degree, 50%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs customer service representative salary

Consumer relations representatives and customer service representatives have different pay scales, as shown below.

	Consumer Relations Representative	Customer Service Representative
Average salary	$36,614	$32,260
Salary range	Between $23,000 And $55,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between consumer relations representative and customer service representative education

There are a few differences between a consumer relations representative and a customer service representative in terms of educational background:

	Consumer Relations Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 50%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs customer service representative demographics

Here are the differences between consumer relations representatives' and customer service representatives' demographics:

	Consumer Relations Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and customer service representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Consumer relations representative vs customer service representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Consumer Relations Representative
Consumer Relations Representative vs Customer Service Representative

Updated January 8, 2025

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