Consumer relations representative vs representative

The differences between consumer relations representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a representative. Additionally, a consumer relations representative has an average salary of $36,614, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a representative are cleanliness, patients, and customer issues.

Consumer relations representative vs representative overview

	Consumer Relations Representative	Representative
Yearly salary	$36,614	$36,023
Hourly rate	$17.60	$17.32
Growth rate	-4%	-4%
Number of jobs	116,976	252,761
Job satisfaction	5	5
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs representative salary

Consumer relations representatives and representatives have different pay scales, as shown below.

	Consumer Relations Representative	Representative
Average salary	$36,614	$36,023
Salary range	Between $23,000 And $55,000	Between $23,000 And $55,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Google
Best paying industry	-	Transportation

Differences between consumer relations representative and representative education

There are a few differences between a consumer relations representative and a representative in terms of educational background:

	Consumer Relations Representative	Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs representative demographics

Here are the differences between consumer relations representatives' and representatives' demographics:

	Consumer Relations Representative	Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Consumer relations representative vs representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

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Office and Administrative Industry
Consumer Relations Representative
Consumer Relations Representative vs Representative

Updated January 8, 2025

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