Consumer relations representative vs technical service representative

The differences between consumer relations representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a technical service representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.

Consumer relations representative vs technical service representative overview

	Consumer Relations Representative	Technical Service Representative
Yearly salary	$36,614	$46,883
Hourly rate	$17.60	$22.54
Growth rate	-4%	-4%
Number of jobs	116,976	247,265
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs technical service representative salary

Consumer relations representatives and technical service representatives have different pay scales, as shown below.

	Consumer Relations Representative	Technical Service Representative
Average salary	$36,614	$46,883
Salary range	Between $23,000 And $55,000	Between $28,000 And $78,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	New York
Best paying company	-	Quaker Houghton
Best paying industry	-	Technology

Differences between consumer relations representative and technical service representative education

There are a few differences between a consumer relations representative and a technical service representative in terms of educational background:

	Consumer Relations Representative	Technical Service Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs technical service representative demographics

Here are the differences between consumer relations representatives' and technical service representatives' demographics:

	Consumer Relations Representative	Technical Service Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 71.1% Female, 28.9%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and technical service representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Technical service representative example responsibilities.

Install, manage and troubleshot VPN connection client in the enterprise environment.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide technical support relating to account profiles, remote client access via VPN.
Key achievements: develop new systems for automotive modular windows and air bag covers.
Set up repairs, replacements, and orders over the phone for apple Iphone products
Complete require systems training, certification and refresher training as outlined for the TSR position.

Consumer relations representative vs technical service representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common technical service representative skills

Customer Satisfaction, 13%
Switches, 9%
LAN, 7%
VPN, 7%
Strong Customer Service, 7%
Product Line, 5%

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Consumer Relations Representative
Consumer Relations Representative vs Technical Service Representative

Updated January 8, 2025

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