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The differences between contact agents and center consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a contact agent and a center consultant. Additionally, a center consultant has an average salary of $60,050, which is higher than the $28,301 average annual salary of a contact agent.
The top three skills for a contact agent include customer service, phone calls and patients. The most important skills for a center consultant are customer service, phone calls, and client facing.
| Contact Agent | Center Consultant | |
| Yearly salary | $28,301 | $60,050 |
| Hourly rate | $13.61 | $28.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 209,089 | 38,701 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Contact agents are customer service professionals who handle emails, phone calls, and live chat messages. The agents assist customers with order inquiries, bills and payments, and support questions and complaints. These agents deal with technical support, inbound and outbound sales, and appointment bookings. They must ensure to handle an appropriate number of calls per day, resolve calls on the primary contact or refer them to the correct department, and log the call accurately against the customer's account.
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
Contact agents and center consultants have different pay scales, as shown below.
| Contact Agent | Center Consultant | |
| Average salary | $28,301 | $60,050 |
| Salary range | Between $21,000 And $36,000 | Between $31,000 And $115,000 |
| Highest paying City | Milwaukee, WI | Washington, DC |
| Highest paying state | Rhode Island | California |
| Best paying company | Idaho Central Credit Union | Kronos Incorporated |
| Best paying industry | Finance | - |
There are a few differences between a contact agent and a center consultant in terms of educational background:
| Contact Agent | Center Consultant | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between contact agents' and center consultants' demographics:
| Contact Agent | Center Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 46.8% Female, 53.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 20.8% Asian, 6.6% White, 54.7% American Indian and Alaska Native, 0.7% | Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |