Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between contact agents and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a contact agent and a customer care advocate. Additionally, a customer care advocate has an average salary of $33,219, which is higher than the $28,301 average annual salary of a contact agent.
The top three skills for a contact agent include customer service, phone calls and patients. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.
| Contact Agent | Customer Care Advocate | |
| Yearly salary | $28,301 | $33,219 |
| Hourly rate | $13.61 | $15.97 |
| Growth rate | -4% | -4% |
| Number of jobs | 209,089 | 248,553 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Contact agents are customer service professionals who handle emails, phone calls, and live chat messages. The agents assist customers with order inquiries, bills and payments, and support questions and complaints. These agents deal with technical support, inbound and outbound sales, and appointment bookings. They must ensure to handle an appropriate number of calls per day, resolve calls on the primary contact or refer them to the correct department, and log the call accurately against the customer's account.
A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.
Contact agents and customer care advocates have different pay scales, as shown below.
| Contact Agent | Customer Care Advocate | |
| Average salary | $28,301 | $33,219 |
| Salary range | Between $21,000 And $36,000 | Between $24,000 And $44,000 |
| Highest paying City | Milwaukee, WI | Santa Barbara, CA |
| Highest paying state | Rhode Island | Hawaii |
| Best paying company | Idaho Central Credit Union | University of California, Berkeley |
| Best paying industry | Finance | Insurance |
There are a few differences between a contact agent and a customer care advocate in terms of educational background:
| Contact Agent | Customer Care Advocate | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between contact agents' and customer care advocates' demographics:
| Contact Agent | Customer Care Advocate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 36.2% Female, 63.8% |
| Race ratio | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 20.8% Asian, 6.6% White, 54.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |