Contact center manager work from home jobs - 1531 jobs

A leading technology firm in California is seeking a Client Success Leader to manage a team and drive performance against key KPIs. Responsibilities include coaching managers, forecasting renewals, and engaging with senior clients. The ideal candidate will have extensive experience in client success and a proven track record in managing teams. A competitive compensation package starting at $145,000, plus benefits, is offered. This position is eligible for remote hiring anywhere in the USA. #J-18808-Ljbffr

A company specializing in workflow software is seeking a DOW Capture Manager to drive profitable growth in Federal markets. Responsibilities include leading business transactions, collaborating with various teams, and developing strategies for securing government contracts. Ideal candidates will possess over 6 years of relevant experience, excellent negotiation and communication skills, and the ability to obtain a US Government Security Clearance. This position is remote but may require occasional travel (~25%). #J-18808-Ljbffr

A leading technology company is seeking a Renewals Manager to join its Customer Success team in San Francisco, focusing on customer renewals within the commercial segment. The ideal candidate should have over 3 years of experience in renewals or customer success in a SaaS environment, demonstrating strong negotiation skills and the ability to build effective customer relationships. The role includes managing renewal processes, analyzing data to mitigate churn, and collaborating across teams to ensure successful outcomes. Remote work is available. #J-18808-Ljbffr

Job Title: Project ManagerJob Description We are seeking a dedicated Project Manager to support electric system distribution projects, specifically managing various electric utility relocation projects. The ideal candidate will possess experience in project management, handling multiple customer and contractor-initiated projects simultaneously. A general knowledge or willingness to learn the technical aspects of Electric Utility Construction is essential, as you will serve as the subject matter expert while collaborating with customers. Upholding safety compliance standards inherent in operating and field procedures related to work responsibilities is critical. Responsibilities Lead multi-disciplinary project teams. Develop, manage, and forecast schedules and budgets. Coordinate resources and provide oversight and direction to team members. Perform upfront project planning and advocate operational objectives to minimize costs and change orders, identify risks, and maximize efficiency through negotiation and conflict resolution. Identify the scope of assigned projects and decide logical actions to meet requirements and deadlines. Serve as the primary point of contact for customer relationships and manage communication. Communicate technical information clearly and concisely to non-technical audiences, sometimes in public settings. Accurately identify customer needs, set reasonable expectations, identify potential issues, and share alternatives. Recognize technical issues impacting projects and develop plans to mitigate risks. Facilitate communication between service providers and internal customers, including technical support as directed by a senior project manager. Respond to customer concerns and work with appropriate parties for resolution. Provide technical assistance to internal and external customers. Ensure compliance with codes, standards, design criteria, and operation and maintenance requirements. Apply general rules, standards, and guidelines to specific technical problems. Project modifications and upgrades to existing facilities on the electric distribution system. Collaborate with internal departments, service providers, EPC contractors, developers, and external entities to coordinate construction schedules and obtain appropriate resources. Support construction activities related to projects. Report on project and program progress as directed. Gather, consolidate, and analyze facts in relation to project requirements. Support emergency response work as requested. Perform other duties as assigned. Essential Skills Project management Design Engineering Construction Project Management Scheduling/Estimating Basic knowledge and experience in scheduling, estimating, accounting, and finance principles Strong written and verbal communication skills Ability to work as part of a team Additional Skills & Qualifications Degree or equivalent combination of education and/or work experience At least three years of relevant work experience, including managing simple projects Basic knowledge in project management discipline to effectively arrange resources and manage multiple simple to medium complexity projects in a cross-functional environment Customer-oriented, positive, team-oriented, and collaborative attitude Flexibility and understanding of business issues driving the need for the project Solid work ethic Work Environment The role is remote, allowing the employee to work from home. However, candidates must be local to the area. Job Type & Location This is a Contract position based out of Bellevue, WA. Pay and Benefits The pay range for this position is $40.00 - $48.08/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 5, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure, and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries. Position Overview: We are seeking a seasoned Project Manager to drive the successful execution of multiple IT projects. This role involves managing complex projects, coordinating resources, and ensuring all project objectives are met. You will be pivotal in maintaining client relationships and ensuring high standards of project delivery. Responsibilities: Oversee the entire project lifecycle, from initiation through to completion, ensuring adherence to timelines, budgets, and scope. Develop detailed project plans that outline key tasks, milestones, resource allocations, and budget controls. Collaborate with the PMO to effectively manage resources, schedules, and capacity planning. Serve as the primary point of contact for clients, delivering comprehensive communication and reporting, including executive summaries to customer leadership, to ensure transparency and alignment with project goals. Facilitate effective internal communication with internal stakeholders, including Account Executives, Architects, PMO, and Leadership, to ensure alignment and support throughout the project lifecycle. Partner with the Service Delivery Leadership to coordinate project delivery on time and within budget constraints Maintain thorough project documentation, including status updates, progress reports, and post-project analyses. Identify and mitigate potential risks throughout the project lifecycle. Ensure all deliverables meet the required quality standards and client specifications. Strictly follow PMO standards, templates, and tools to ensure consistency and efficiency in project execution. Contribute to ongoing improvements of PMO processes and methodologies. Be available to manage after-hours onsite network cutovers when required. Monitor and control project budgets, ensuring projects are completed within financial constraints. Regularly update stakeholders on project status, addressing any concerns or issues promptly. Establish and track key performance indicators (KPIs) to measure project success and identify areas for improvement. Qualifications: Bachelor's degree or diploma in information technology, project management, or a related discipline, or equivalent professional experience. A minimum of 5 years of experience directing medium to large-scale IT projects with varying degrees of complexity. PMP certification or additional certifications like SAFe or CSM are a plus. Strong financial acumen related to budgeting, margin, revenues, and costs tracking Experience working with external clients Success in managing and delivering projects of varying sizes while handling multiple projects simultaneously. Strong understanding of IT concepts and technologies in either Enterprise Security, Data Center Infrastructure, or DevOps Experience in managing contractor relationships and ensuring compliance with contractual obligations. Demonstrated expertise in comprehensive project planning, budget management, and timeline coordination. Skilled in scope control, risk identification and mitigation, effective communication across all levels, decisive decision-making, and leading diverse, cross-functional teams. Expertise in using project management tools such as Smartsheet, NetSuite, and Microsoft 365 for effective project tracking and management. Benefits: Enjoy a competitive salary with performance-based incentives. Access to outstanding health, dental, and vision insurance plans. Benefit from a retirement savings plan with employer matching. Flexible work schedule with remote work options. Opportunities for professional development and training. Collaborative and inclusive work culture with opportunities for career growth. Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.

The Procurement Manager can work remotely at home or at our head office in Orlando. They will report to the Project Director on a daily basis, while providing the procurement, delivery, and installation of products. Project Managers are process-driven, highly detail-oriented, and able to multitask and manage a large amount of data for several projects running at the same time in a team environment. This position is responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope, and keeping in communication with designers, manufacturers, and our clients. Responsibilities and Duties Work with a team to keep everyone informed of project status, duties and deadlines Interact and work closely with designers and consultants for specification creation and clarification, as well as helping to define their selections and explore options Provide clear direction, delegation and training when necessary Request price quotes from manufacturers, logistics agents and installation contractors Accurately enter specifications, analyze and compare quotations Negotiate larger contracts and terms directly with vendor ownership Prepare, review and submit budgets and change orders Prepare, review, and execute purchase orders Forecast and maintain project cash flow Reconcile, process and approve vendor invoices Manage order tracking and expediting to meet established timelines Travel to projects to review and troubleshoot site issues and installation Maintain and build client confidence and relations Maintain the project database with accurate information for client reporting Maintain project documentation including correspondence, drawings, samples, and specifications Prepare installation and expediting documentation Oversee and collaborate with the installation contractor Provide suggestions for higher revenue and value add services for our clients Provide suggestions for internal workflow and playbook efficiencies Complete job costing and profit analysis Request, organize and submit project closeout documentation Required Qualifications 5+ years of hospitality industry project management experience. Associate degree or equivalent. Excellent skills in Microsoft office and proficient in Excel. Professional and effective communication skills in conference calls, daily communications, email correspondence, and in-person networking. Strong multi-tasking ability and able to work in a team environment. Quick-learner and able to learn and use various forms of technology. Incredibly detail-oriented and process-driven. Must be able to sit and work at a computer for long periods of time, with occasional travel required. Must be able to visit a construction and installation site and environment which includes unfinished spaces, and physical movements including bending, kneeling, climbing, and lifting up to 25 pounds. Benefits Full-time salaried position Comprehensive healthcare benefit package including medical, dental, and vision Additional supplemental insurance with Aflac available 401K Plan Paid Time Off Company Overview Beyer Brown acts as a Purchasing Consultant (Agent) for the supply of FF&E (Furniture, Fixtures, Equipment) for the Hotel and Resort Industry. We are responsible for coordinating budgets, product sourcing, product development, delivery and installation on a project by project basis. We're a multi-national company that does a large volume of work in the exciting industry of hospitality. We have a great standing in the industry and have been in operation for 40+ years. We highly value customer service and the relationships we have built with our clients based on dependability, communication, and trust. We do not perform design work, but we do collaborate with third party Designers to provide the best value product for Hotel Owners that are renovating their hotel while keeping the overall design intent. Interested candidates, please reply to: [email protected] Company Name: Beyer Brown & Associates Contact Email: [email protected] City: Orlando (or Remote) State: FL Country: USA Job Title: FF&E Project Manager Job Type: Full-Time Must Manage Others: No Date Published: December 17, 2025

Career Area: Client Services What We're Looking For: Barge Design Solutions is currently seeking a Project Manager in the Federal business unit in our Miamisburg, OH, Atlanta, GA, Peachtree Corners, GA, or Savannah, GA office. In this role you will lead multi-discipline design teams responsible for executing projects within our Federal Market sector. Projects may include Department of Defense (DoD), Department of Energy (DoE), National Aeronautics and Space Administration (NASA), Veterans Affairs (VA), Department of Interiors (DOI) or other federal government agencies. Our project managers own the project from inception to completion and are responsible for delivering quality solutions, maintaining relationships with our clients, providing leadership for our project teams, and overall project success. Projects can be design-bid-build, design-build RFP development, or design-build delivery methods. Periodic travel to project sites may be required. Remote work for this position may be considered. Education & Experience Qualifications: Responsibilities include: Acts as primary agent between client and project team coordinating events, leading client meetings, internal project meetings, and delivery of final projects to clients. Executes project management procedures and best practices. Provides technical guidance and resolves project problems. Leads project scope, schedule, and budget management. Assists sales team in business development efforts. Delivers project excellence Mentors and builds employee capabilities and trust Develops and maintains positive relationships with clients, customers, officials, contractors, and others. Meets profitability goals in support of Barge's business and strategic plan Experience Requirements: U.S. Citizenship required Bachelor of Architecture, Bachelor of Science in Mechanical, Electrical, Civil or Structural engineering from an accredited program or equivalent required. Professional Engineer (PE) or Registered Architect (RA) required 10+ years' of related experience in multi-discipline design/project management Strong design and technical credibility Excellent oral, written and graphical communication skills Ability to effectively manage concurrent projects and deadlines Strong teambuilding skills Able to collaborate with other design disciplines Experience with Federal agency project delivery preferred Experience with design-build projects preferred LEED AP BD+C, PMP or other relevant certifications a plus Why join us? Barge Design Solutions, Inc., is an engineering and architecture firm with diverse in-house multidisciplinary practice areas. The employee-owned company is more than 550+ people strong and serves clients nationwide from multiple U.S. locations. Barge is ranked on Engineering News-Record (ENR)'s Top 500 Design Firms and Architectural Record's Top 300 Architecture Firms and is a certified Great Place To Work. Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company's core values because at the end of the day, Barge CARES: * Collaborate - Help and expect help. Teamwork is essential in what we do. * Authentic - Honesty, integrity and trust are at the heart of everything we do. We are who we say we are. Responsible - We are accountable for our work, our attitude, and our actions. We make Barge better. Excellence - We go all in and expect more of ourselves than others expect of us. Service - We are humble. We use our gifts in service of others. We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled

Platform Implementation Manager Remote - but would be nice to have workers in the following locations: Location (Preferred, in Priority) New York City, San Francisco Location (Open To): Phoenix, Los Angeles, Denver, Chicago About the team DoorDash Commerce Platform is DoorDash's first software-as-a-service business unit - offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. Our newly launched Commerce Platform Merchant Experience pod focuses on ensuring merchants have a seamless experience when transitioning from their current tech stack to our DoorDash Commerce Platform products and on providing ongoing specialized support for merchants tech needs. Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support. About the role The Platform Implementation Manager is responsible for providing best-in-class onboarding experience for our SMB merchants into our DoorDash Commerce Platform products. PIM is the merchants' "quarterback", the person responsible for troubleshooting, coordinating with the various internal and external stakeholders, and ensuring merchants have a smooth transition from their current digital ordering solution to ours. On a day to day, this means working closely with the sales and account management teams to get merchants set up for success from day one: Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it Technical troubleshooting of issues (within merchants websites and internally) Educating our merchants on our products: answering "how to" questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage Collecting and registering feedback from merchants on our products You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization. This primarily remote role close to one of our corporate hubs for easy co-working and collaboration across the team on occasion. You're excited about this opportunity because you will... Drive merchant onboardings & implementations with clear, concise communication. Deliver strong presentations and handle merchant frustrations with grace and support. Train our merchants on DoorDash's Online Ordering product and functionality. Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues. Become a product expert and cross-functional subject matter expert on Online Ordering. Collaborate and support our sales and account management teams with their merchant implementation challenges. Share product and operations feedback with our team on a regular basis to share our team's trajectory and product offerings. Meet our team's high bar of internal and external service and timeline goals. Highlight opportunities for leadership to improve team workflows and merchant success. Be able to achieve immediate results and adapt to an evolving work environment. Look for ways to improve and want to shape the direction of the company. We're excited about you because... Bachelor's degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management Able to complete tasks accurately, effectively, and on time with superb attention to detail Experience working successfully cross-functionally with individual contributors Excellent external and internal customer presentation and communication skills Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering Classification TAC: Temporary Agency Worker Remote Work Address - Remote Address Time Zone - Holiday Schedule - Work Schedule - Start Date Jan 19, 2026 End Date Jul 31, 2026 Intake Call Completion Date 2026-01-06T15:45:00.000 Workday Access - Posting Yes Requisition Reason Original|Open Position Laptop Yes Job Posting SLA Classification Professional Job Posting Rejected by PMO N/A Requisition Process Type Standard Allow for Remote Yes Primary Hours Standard Business Hours Business Need Backfill for Contingent

Top law firm seeks an eDiscovery/Litigation Support Specialist. RCA is a plus. Law firm experience is required. This role is fully remote. Great firm and work in a large team of eDiscovery professionals. Position involves: Relativity and RelOne Managing the EDRM Working with case teams Providing support to attorneys and paralegals in Relativity Managing vendors Salary ranges from $140-150K plus OT.

STNDRD is a fitness community committed to transforming lives through discipline, hard work, and consistency, fostering both mental and physical growth. Founded and led by 6x Mr. Olympia Champion Chris Bumstead, STNDRD delivers world-class fitness programs and expert guidance through an innovative app. The platform provides workout tracking, nutritional guidance, and adaptable programs for users' unique goals and schedules, whether at home or the gym. At its core, STNDRD is a community passionate about supporting its members and fostering personal and collective growth. Together, the mission is to set a new standard in fitness, helping individuals live with purpose and resilience every day. Role Description This is a full-time remote position for a Project Manager in STNDRD's Coaching Business. As a Project Manager, you will oversee and coordinate end-to-end project execution within the coaching team, ensuring timely and successful completion. Your responsibilities will include managing project timelines, expediting processes, coordinating with teams for inspections, streamlining logistics, and maintaining clear communication with stakeholders to ensure smooth delivery of coaching services. Collaboration, planning, and execution will be key functions in this dynamic role. Qualifications Strong expertise in Project Management, planning, and execution Experience in Expediting and Expeditor processes to ensure timely task completion Skills in Inspection and quality control to maintain standards and deliverables Proficiency in Logistics Management for coordinating resources and schedules Excellent leadership, organizational, and problem-solving abilities Strong communication and collaboration skills across remote teams Experience in the fitness, training, or coaching industry is a plus Bachelor's degree in Business Administration, Management, or a related field is preferred

ob Title: Technical Project Manager Employment Type: Fulltime Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. Job Objective: In this role, you will serve as the main point of contact for our customers, lead and manage technical projects from initiation through completion and ensuring timely delivery. You will work closely with cross-functional teams of software engineers, DevOps engineers, designers, and business stakeholders to deliver cloud-based solutions and drive innovation. Note: This position is 100% remote, with travel required Key Responsibilities: Lead the end-to-end lifecycle of cloud-based and software development projects, including planning, execution, monitoring, and closure. Collaborate with cross-functional project teams (product, engineering, operations, etc.) to ensure alignment on objectives while meeting project milestones, scope, schedule, and budget. Develop detailed project plans, ensuring clear deliverables, timelines, and risk management strategies. Manage project risks and dependencies, mitigating potential issues and ensuring successful project delivery. Serve as the primary point of contact for clients by maintaining strong client relationships, ensuring clear communication and alignment on project progress and ongoing activities. Lead daily stand-ups, sprint planning, retrospectives, and other agile ceremonies, ensuring the team follows agile methodologies. Work with software developers to ensure that code quality, architecture, and deployment strategies align with cloud infrastructure and business requirements by following SDLC principles Monitor and evaluate the success of projects, identifying areas for improvement and implementing lessons learned. Stay current on project management trends, tools, and best practices, ensuring the team adopts innovative solutions that improve overall performance. Requirements 4+ years of experience in technical project or service delivery management, preferably in cloud based environments and capable of managing multiple projects and priorities simultaneously. Understanding of cloud platforms, preferably AWS and their related tools and services. (e.g., CI/CD pipelines, containerization, compute, storage, networking, security). Understanding of software development and experience of coordinating with teams working in various programming languages (e.g., Java, Python, JavaScript, etc.). Excellent client management skills, with experience in handling escalations, managing expectations, and ensuring customer satisfaction throughout the project lifecycle. Strong communication skills, both written and verbal, with the ability to convey complex technical information to non-technical stakeholders. Excellent leadership and team management skills, with the ability to motivate and drive cross-functional teams. Strong problem-solving skills, with the ability to navigate and resolve challenges in complex, dynamic environments. Good to have PMP/CSM/PSM or AWS certifications will have preference. Familiarity with AI trends and the ability to adopt GenAI practices.

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. About the role We are seeking an energetic Customer Success Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a great opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion. Core Responsibilities: Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes Lead the development of long-term success plans and drive executive alignment with your customers Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions Collaborate cross-functionally with other LogicGate teams throughout the customer journey Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals) Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap Requirements: 3 + Years Experience in GRC or Risk Advisory Interest in supporting sales and commercial business development efforts 1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles Passion for SaaS applications - able to understand the value and limitations of the Risk Cloud platform, front and back Great people skills - the ability to quickly understand your audience and tailor the right message to them Ability to manage multiple accounts/priorities at a time - organization, time management, and attention to detail are critical A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help The anticipated base salary range for the role is $100,000 - $120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. LogicGate's Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Additional Information About the Role BJC is hiring for a Project Manager - Revenue Cycle Management. This person will be responsible for managing a team of 4 people. We are looking for candidates with a broad understanding of the Revenue Cycle. Epic knowledge is preferred. This is a remote position. (applicants must be in MO or IL) Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Preferred Qualifications Role Purpose Utilizes project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsibilities may include leading an operations team responsible for the ongoing maintenance of business and clinical applications. Responsibilities Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Leads teams of operational professionals responsible for overseeing application system availability, performance, and enhancements.Consults around the planning and implementation of processes and procedures to achieve cash collection targets, days of credit outstanding and accounts receivable aging goals while maintaining budgeted staffing levels.Implements systems and procedures to insure accurate and timely reimbursements.Assembles project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review, and escalating issues appropriately.Determines opportunity for operational improvement in patient account functional areas. Minimum Requirements Education Bachelor's Degree Experience 5-10 years Supervisor Experience Preferred Requirements Licenses & Certifications Project Management Prof Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary * Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way Maintain and report an accurate forecast for all renewals in your portfolio Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role 3+ years in a client-facing, pre or post-sales role Customer Success Manager, Account Manager, Project Manager Preferably in a SaaS/AI environment Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success Technical aptitude to understand Domino's portfolio Customer management - drive customers through success ensuring retention and expansion High level of comfort speaking with executives and procurement at Enterprise companies Proven track record of exceeding goals Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow Bias toward action SFDC and CRM tools proficiency What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Compensation Range $200,000-$250,000 USD

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we're building a team to shape the future of direct mail. Customer Success Manager - Commercial In this role, you will manage a high volume book of business and lead the renewals process to retain and grow customer relationships. You will actively manage a SMB/MM book of business and work directly with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. You will maintain and report an accurate rolling annual- forecast of renewals in your book of business. You will negotiate and execute renewal contracts, in partnership with Legal and Finance, that align to customer goals. You will discover and identify upsell/cross-sell opportunities using analytical tools and upon contract renewal to maximize customer growth. The Lob Customer Success Manager is a high impact position, responsible for owning and executing a portfolio of SMB/MM customers. The ideal Customer Success Manager is an experienced professional with a good understanding of customer success, renewals and contracts. This position is responsible for maximizing customer growth and minimizing churn while adding value to our customers in a scaled model. In this role, you will report to the Senior Manager of Commercial Account Management. As the Customer Success Manager - Commercial, you'll… Manage post-sales activity for SMB/MM customers through touch points that require product knowledge, prioritization planning, project management and the ability to quickly build rapport You will collaborate cross functionally to mitigate churn and to identify expansion opportunities Meet with clients to establish strong relationships and solidify their Direct Mail programs with Lob Responsible for creating renewal agreements and sending them to customers at least a minimum of 90 days in advance Accurately maintain a running forecast of your portfolio and communicate risk and growth opportunities to the needed internal teams Proactively identify and flag churn risk and work actively with a broader account team to mitigate Develop and execute end-to-end programs focused on driving product adoption that lead to retention or expansion Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses Connect with customers via scalable channels (email, webinars, etc.) to help solve problems Develop, test, and iterate on scaled playbooks and engagement strategies Analyze customer data to build and execute engagement strategies within your customer portfolio Bring the voice of the customer as you partner with the Revenue, Product & Engineering, and Finance teams to share customer feedback, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Lob What will you bring to this role… 3-5 years of Enterprise experience in SaaS renewals, account management, customer success, and sales. Experience with a high volume Book of Business (100+ customers) Proven skill with juggling multiple renewals in a given quarter while maintaining strong attention to detail Ability to communicate, present to, and influence key stakeholders at all levels of the customers' organization, including executive and C-level Lifecycle marketing, driving engagement and product adoption driving idea customer behavior via scaled engagements Proven track record implementing programmatic solutions and automation Ability to listen to the customer and translate their business needs into a personalized consultation Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars) You're excited to help build a new team and drive a huge impact Self-starter who has fresh ideas when it comes to growing customer engagement Great prioritization skills and ability to execute on customer-facing activities You have a track record of successfully iterating programs to achieve goals and ability to make changes on the fly and continuously improve our processes Highly data-driven and intrigued by the challenge of delivering an awesome Lob experience to hundreds of customers Strong numeracy skills Value-based selling skills Advanced problem-solving skills and verbal and written communication skills Excellent listening, negotiation, and presentation abilities Familiarity with Salesforce and ChurnZero (or similar Customer Success platform) strongly preferred Consistent track record of achieving personal and team goals Experience in the marketing automation software and/or and direct mail experience are a plus Gratitude, a sense of purpose, and a kind and generous demeanor are a must! Compensation Information The compensation for this role consists of a base salary, variable, and RSUs Annual Salary Band: $70,000.00 - $80,000.00 + Variable: $7,000.00 - $12,500.00 “Lob's salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance . Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

Job details Salary $25 - $32 an hour Job Type Full-time Benefits Pulled from the full Employee discount Health insurance Referral program Work from home Full Job Description Chewy is hiring with starting wages up to $25 - $32 an hour Open Interviews with On-the-Spot Offers! Chewy Recruiting Office Monday - Friday | 9:00am - 5:00pm Our Opportunity: Chewy, Americas #1 Pet Pharmacy, is seeking Customer Service Technicians to join our amazing Pharmacy Customer Service team in Louisville, KY! We are looking for highly motivated individuals with an entrepreneurial spirit who desire to take on the challenge of pursuing a career in healthcare. Pharmacy experience is not required. Youll start learning our business from day one and be entrusted to serve as the voice of Chewy to our customers, business partners, and behind the scenes operations. We offer competitive benefits, personal and leadership development programs with rapid career growth potential, and many Team Member incentives. Why youll love working here: Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team members: Opportunity for wage increases starting after 3-months of service Climate-controlled environment Employee 20% Discount Program at Chewy for all your pet needs Referral Bonuses - $500 per referral Team building events and company-sponsored luncheons Career growth and promotion opportunities Insurance eligibility on the 1st of the Month Work from Home opportunities starting at 90 days! What Youll Do: Bring A Customer Comes First Mentality Every Day! Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policy Interact with customers via inbound calls, outbound calls, emails, and other communication platforms Make and receive inbound calls to veterinary offices to resolve customer discrepancies Enter pet and drug information into our pharmacy system, ensuring information is entered correctly and efficiently Adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program Report immediately, prescription errors to leadership and/or a pharmacist on duty Comply with all company policies and procedures Create and maintain respectful relationships with coworkers Complete special assignments and other tasks as assigned Commit to learning and developing yourself to better Chewy as a whole! Maintain a sense of ownership, be a self-starter, and have a strong attention to detail, especially when entering pharmacy orders What Youll Need: Must be at least 18 years old and have a high school education or equivalent and superior math and reading/comprehension skills 1 year working in a customer focused environment; preferably a contact center or pharmacy Excellent interpersonal skills, oral and written communication skills Proficiency with Microsoft Office products; specifically, Word, Excel, and Outlook Critical thinking skills Demonstrated ability to multi-task and perform well in a fast-paced and changing environment Ability to adapt to ever changing customer demands Flexibility to shift schedule and work overtime as needed by the pharmacy unit Must bring proven ability to maintain confidentiality and secure sensitive information Obtain and Maintain valid Registered Pharmacy Technician status as required by the State of Kentucky Must be able to pass background check Must have access to reliable transportation. Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy To access Chewys Privacy Policy, which contains information regarding information collected from job applicants and how we use it

Job Code **3684** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=3684) Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. **Position Responsibilities:** + Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs. + Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs. + Develop, execute, and track training opportunities as needed for contract employees. + Oversee and manage all aspects of employee conduct within the Call Center operations to include: + Performance Reviews. + Position Changes - (transfers, demotions, promotions). + Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations). + Manage the hiring processes and procedures for all new employees. + Generate monthly progress reports and provide a status on all associated performance measures as required by contract. + Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel. + Review and approve reports for personnel time and attendance. + Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits). + Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations. + Recommend equipment needs and replacement. + Radio and phone reports. + Electronic file review for all dispatch personnel - quality assurance program. + Radio/Phone and Alarm reviews (daily) + Assist in ensuring staff is attaining the required goals for dispatch operations. + Attend supervisory strategy and performance meetings regarding all areas of Call Center operations. + Create and oversee the Performance Management Plan for all contract employees within the Call Center. + Review, approve and/or amend Performance Reviews for all Contract Employees. + Review and approve training processes, personnel scheduling and attendance, and training requests. + Address all SOP issues to include, but not limited to, training and testing topics. + Review and approve all new SOP's containing Call Center procedures and policies. + Oversee the collecting of statistics for the Call Center as required. + Conduct special projects to include: + Notification projects + NCIC issues + Hit confirmations. + Validations, and proper use reviews + Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies. + Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff. + Review and approve all disciplinary actions and make recommendations to corporate. + Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information. **Position Requirements:** + High School diploma or GED + Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be: + At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff. + Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems. + Knowledge of principles and processes for providing customer services. This includes meeting established quality standards. + Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training. + Demonstrated ability to supervise a staff of 30-50 employees. This position is located in Denver, CO. **Hiring Range:** $75,000- $85,000. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Customer Service Representative - Remote - Houston, TX Why Join The Huntington Team? If you're passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you! Founded in 1977 and headquartered in Northern NJ, Huntington is the nation's pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States. We are currently seeking enthusiastic and motivated Inbound Contact Center Representatives in the Houston, TX area to assist parents at the beginning of the academic process. You'll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children. About The Opportunity Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include: Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations Following contact center scripts when speaking with clients Building positive rapport with clients of differing personality types Remaining polite and professional during all interactions Keep records of all conversations in our call center system Meet personal and team qualitative and quantitative service targets Participating in initial and ongoing training to maintain up-to-date knowledge of our services Work Environment Remote position - Work from the comfort of your home Varied shifts including morning, evening, and weekend Full-time schedule required Two-weekday evening shifts per month (2:00 PM-10:30 PM) Two Saturday shifts per month (9:00 AM - 5:30 PM) Sunday shifts as needed (10:00 AM - 3:00 PM) Benefits Base hourly rate plus performance-based pay incentives - no cap on commissions Bi-weekly pay with direct deposit Set schedule Comprehensive benefits plan for full-time employees Medical Dental 401K Paid on-the-job training Professional and upbeat setting with a supportive and motivating team Qualifications We are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include: Excellent communication and interpersonal skills (conversational, articulate, engaging) Reliable and dependable work habits Goal-oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through Self-motivated, positive attitude, and a love for hard work Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer Previous sales or customer service experience, is a plus but not required Bilingual (Spanish/English) a plus High school diploma or GED Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today! For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com

Call Center Manager/Director Reports to: VP of Customer Success We are seeking an experienced and dynamic Call Center Manager/Director to oversee the daily operations of our 24/7 remote call center. This leader will manage all aspects of the call center, ensuring agents meet performance standards, optimizing billable capacity, improving answer times, and driving key metrics. The ideal candidate will have at least 3 years of experience running a call center independently and will be capable of handling operational, customer-facing, and de-escalation responsibilities. This position requires expertise in data analysis, scheduling, budgeting, churn mitigation, and meeting industry standards. Bilingual candidates are a plus. Key Responsibilities: Operational Leadership: Oversee the 24/7 remote call center, maintaining service levels, agent performance, and customer satisfaction. Develop processes to meet industry standards for metrics such as handle time, first call resolution, and answer speed. Represent the company in customer meetings and calls, providing professional and timely responses. Data Analysis & Performance Optimization: Analyze and leverage data to improve key metrics, such as answer times, abandoned call rates, and billable minutes. Develop and track KPIs, implementing actionable steps to meet goals. Team Management & Development: Recruit, train, and manage remote agents, ensuring adherence to performance and company standards. Provide ongoing coaching and development to foster a culture of dependability and accountability. Scheduling & Workforce Management: Create and manage schedules for remote agents, ensuring adequate staffing 24/7. Use workforce management tools (e.g., Erlang) to predict call volume and adjust schedules as needed. Budget & Financial Management: Manage the call center budget, including payroll and resource allocation. Monitor financial metrics to maintain profitability and reduce costs. Customer Engagement & Retention: Engage directly with customers to resolve escalations, using proven de-escalation strategies. Develop and implement churn mitigation and retention strategies to maintain customer relationships. Participate in customer meetings as needed, representing the company professionally. Compliance & Quality Control: Ensure compliance with regulations and company policies. Implement and monitor quality assurance processes. Reporting & Communication: Report regularly to senior management on key metrics, budgets, and challenges. Collaborate with other departments to align business objectives. Process Improvement: Lead initiatives for continuous improvement, driving process changes that enhance service quality and agent productivity. Key Qualifications: Experience: 3+ years in a Call Center Manager/Director role, particularly in a 24/7 environment. Proven experience running a call center independently from startup or high-growth environments. Demonstrated success in meeting performance metrics in areas such as answer times and billable capacity. Experience in churn mitigation and customer retention strategies. Skills: Expertise in scheduling and workforce management in a 24/7 operation. Strong data analysis skills for optimizing performance. Experience with budget and payroll management. Proven experience in de-escalation strategies and managing customer relationships. Ability to manage remote teams and enforce accountability. Excellent written and verbal communication skills, customer-facing professionalism required. Bilingual (preferred). Technical Skills: Proficiency in call center software (e.g., 8x8, LawRuler) and workforce management tools (e.g., Erlang). Advanced Excel skills and familiarity with data analytics platforms. Experience with CRM systems and quality assurance platforms. Tech Requirements: Reliable high-speed internet with a backup for connection drops. A computer with a minimum of 16GB RAM and 512 GB storage (no Chromebooks). A quiet workspace free from distractions. USB-plugged headset (no Bluetooth or AirPods), mouse, and dual screens. Active and up-to-date malware/anti-virus software. Additional Information: Must reside in the United States and be eligible to work in the US. Contingent on a clear background check. Compensation: Base salary plus performance-based bonus. Schedule: M-F with availability on weekends as needed. Flexibility in schedules is mandatory. Customer-facing role with professional communication required for customer meetings and escalations.