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The differences between contact center supervisors and billing supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a billing supervisor. Additionally, a billing supervisor has an average salary of $56,255, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a billing supervisor are customer service, patients, and billing procedures.
| Contact Center Supervisor | Billing Supervisor | |
| Yearly salary | $42,217 | $56,255 |
| Hourly rate | $20.30 | $27.05 |
| Growth rate | - | -3% |
| Number of jobs | 76,165 | 38,525 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
A billing supervisor is primarily in charge of spearheading and overseeing the billing procedures of a company. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. They must also monitor all procedures, ensuring it complies with the company's policies. Furthermore, as a supervisor, they must lead and encourage the workforce to reach goals while implementing the rules and regulations of the company.
Contact center supervisors and billing supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Billing Supervisor | |
| Average salary | $42,217 | $56,255 |
| Salary range | Between $24,000 And $73,000 | Between $38,000 And $82,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Wpp Us Holdings Inc |
| Best paying industry | - | Professional |
There are a few differences between a contact center supervisor and a billing supervisor in terms of educational background:
| Contact Center Supervisor | Billing Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between contact center supervisors' and billing supervisors' demographics:
| Contact Center Supervisor | Billing Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 22.3% Female, 77.7% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |