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Contact center supervisor vs branch supervisor

The differences between contact center supervisors and branch supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a branch supervisor. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $40,478 average annual salary of a branch supervisor.

The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a branch supervisor are security procedures, security measures, and branch management.

Contact center supervisor vs branch supervisor overview

Contact Center SupervisorBranch Supervisor
Yearly salary$42,217$40,478
Hourly rate$20.30$19.46
Growth rate-17%
Number of jobs76,16526,662
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 53%
Average age4747
Years of experience66

Contact center supervisor vs branch supervisor salary

Contact center supervisors and branch supervisors have different pay scales, as shown below.

Contact Center SupervisorBranch Supervisor
Average salary$42,217$40,478
Salary rangeBetween $24,000 And $73,000Between $28,000 And $57,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between contact center supervisor and branch supervisor education

There are a few differences between a contact center supervisor and a branch supervisor in terms of educational background:

Contact Center SupervisorBranch Supervisor
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldUniversity of Pennsylvania

Contact center supervisor vs branch supervisor demographics

Here are the differences between contact center supervisors' and branch supervisors' demographics:

Contact Center SupervisorBranch Supervisor
Average age4747
Gender ratioMale, 58.8% Female, 41.2%Male, 40.6% Female, 59.4%
Race ratioBlack or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%Black or African American, 8.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between contact center supervisor and branch supervisor duties and responsibilities

Contact center supervisor example responsibilities.

  • Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
  • Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
  • Implement ITIL processes which dramatically improve MTTR/MTRS.
  • Assist with quality control reports and SQL data extractions.
  • Provide UNIX and NT server maintenance for multiple financial institutions.
  • Provide administrative support to contact center manager, training director and QA analyst.
  • Show more

Branch supervisor example responsibilities.

  • Negotiate service agreements for managing refrigeration and HVAC costs and prepare quoted work estimates.
  • Perform notary services to bank customers.
  • License notary of public and signature guarantee.
  • Monitor ATM, CDM, teller drawer, and vault cash, and order vault cash weekly.
  • Authenticate daily ATM activities via formal reconciliation reports.
  • Coordinate the development and management of appropriate personnel information, management database providing seamless integration with payroll and other school functions.
  • Show more

Contact center supervisor vs branch supervisor skills

Common contact center supervisor skills
  • Patients, 15%
  • Corrective Action, 9%
  • Direct Reports, 6%
  • Direct Supervision, 5%
  • Emergency Situations, 4%
  • Patient Care, 4%
Common branch supervisor skills
  • Security Procedures, 8%
  • Security Measures, 6%
  • Branch Management, 5%
  • State Laws, 5%
  • Bank Products, 4%
  • Loan Applications, 4%

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