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The differences between contact center supervisors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a client service supervisor. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Contact Center Supervisor | Client Service Supervisor | |
| Yearly salary | $42,217 | $48,789 |
| Hourly rate | $20.30 | $23.46 |
| Growth rate | - | 10% |
| Number of jobs | 76,165 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Contact center supervisors and client service supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Client Service Supervisor | |
| Average salary | $42,217 | $48,789 |
| Salary range | Between $24,000 And $73,000 | Between $34,000 And $68,000 |
| Highest paying City | - | Toms River, NJ |
| Highest paying state | - | New Jersey |
| Best paying company | - | Essence Global |
| Best paying industry | - | Media |
There are a few differences between a contact center supervisor and a client service supervisor in terms of educational background:
| Contact Center Supervisor | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and client service supervisors' demographics:
| Contact Center Supervisor | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |