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The differences between contact center supervisors and collection supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a collection supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a collection supervisor are customer service, FDCPA, and delinquent accounts.
| Contact Center Supervisor | Collection Supervisor | |
| Yearly salary | $42,217 | $64,766 |
| Hourly rate | $20.30 | $31.14 |
| Growth rate | - | -8% |
| Number of jobs | 76,165 | 21,526 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 48% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.
Contact center supervisors and collection supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Collection Supervisor | |
| Average salary | $42,217 | $64,766 |
| Salary range | Between $24,000 And $73,000 | Between $45,000 And $92,000 |
| Highest paying City | - | Mount Laurel, NJ |
| Highest paying state | - | New York |
| Best paying company | - | Intuitive Surgical |
| Best paying industry | - | Finance |
There are a few differences between a contact center supervisor and a collection supervisor in terms of educational background:
| Contact Center Supervisor | Collection Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and collection supervisors' demographics:
| Contact Center Supervisor | Collection Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 44.6% Female, 55.4% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |