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The differences between contact center supervisors and customer service manager supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a contact center supervisor, becoming a customer service manager supervisor takes usually requires 6-12 months. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $35,903 average annual salary of a customer service manager supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a customer service manager supervisor are front end, payroll, and customer complaints.
| Contact Center Supervisor | Customer Service Manager Supervisor | |
| Yearly salary | $42,217 | $35,903 |
| Hourly rate | $20.30 | $17.26 |
| Growth rate | - | -4% |
| Number of jobs | 76,165 | 196,364 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
Contact center supervisors and customer service manager supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Customer Service Manager Supervisor | |
| Average salary | $42,217 | $35,903 |
| Salary range | Between $24,000 And $73,000 | Between $26,000 And $48,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a contact center supervisor and a customer service manager supervisor in terms of educational background:
| Contact Center Supervisor | Customer Service Manager Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and customer service manager supervisors' demographics:
| Contact Center Supervisor | Customer Service Manager Supervisor | |
| Average age | 47 | 40 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 40.2% Female, 59.8% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 8% | 7% |