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The differences between contact center supervisors and group supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a group supervisor. Additionally, a group supervisor has an average salary of $54,591, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a group supervisor are customer service, customer satisfaction, and disciplinary actions.
| Contact Center Supervisor | Group Supervisor | |
| Yearly salary | $42,217 | $54,591 |
| Hourly rate | $20.30 | $26.25 |
| Growth rate | - | 12% |
| Number of jobs | 76,165 | 34,843 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Contact center supervisors and group supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Group Supervisor | |
| Average salary | $42,217 | $54,591 |
| Salary range | Between $24,000 And $73,000 | Between $29,000 And $101,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | AbbVie |
| Best paying industry | - | - |
There are a few differences between a contact center supervisor and a group supervisor in terms of educational background:
| Contact Center Supervisor | Group Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Northwestern University |
Here are the differences between contact center supervisors' and group supervisors' demographics:
| Contact Center Supervisor | Group Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 45.3% Female, 54.7% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 8.9% Unknown, 4.9% Hispanic or Latino, 16.2% Asian, 6.2% White, 63.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |