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The differences between contact center supervisors and senior supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a senior supervisor. Additionally, a senior supervisor has an average salary of $61,146, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a senior supervisor are rehabilitation, safety procedures, and continuous improvement.
| Contact Center Supervisor | Senior Supervisor | |
| Yearly salary | $42,217 | $61,146 |
| Hourly rate | $20.30 | $29.40 |
| Growth rate | - | 6% |
| Number of jobs | 76,165 | 38,600 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 57% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
A senior supervisor is responsible for overseeing staff work and ensures that employees reach weekly or monthly quotas and other production commitments. To complete the deadlines, a senior supervisor must diligently communicate with project team leaders to ensure task completion within the agreed deadline. A senior supervisor also monitors employee productivity and provides constructive feedback. They also offer coaching to develop team members and serve as a bridge between upper management and subordinates in ways that comply with the company's vision and mission.
Contact center supervisors and senior supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Senior Supervisor | |
| Average salary | $42,217 | $61,146 |
| Salary range | Between $24,000 And $73,000 | Between $35,000 And $104,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | New York |
| Best paying company | - | Western Digital |
| Best paying industry | - | - |
There are a few differences between a contact center supervisor and a senior supervisor in terms of educational background:
| Contact Center Supervisor | Senior Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and senior supervisors' demographics:
| Contact Center Supervisor | Senior Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 65.8% Female, 34.2% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |