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The differences between contact center supervisors and staff supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a staff supervisor. Additionally, a staff supervisor has an average salary of $48,991, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a staff supervisor are patients, home health, and customer service.
| Contact Center Supervisor | Staff Supervisor | |
| Yearly salary | $42,217 | $48,991 |
| Hourly rate | $20.30 | $23.55 |
| Growth rate | - | - |
| Number of jobs | 76,165 | 93,676 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
A staff supervisor is responsible for supervising staff and organizing work procedures. Their main duty is to monitor staff. They maintain staff by recruiting, training, and coaching them. They may also gather budget information. They must have good communication skills and be team-oriented.
Contact center supervisors and staff supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Staff Supervisor | |
| Average salary | $42,217 | $48,991 |
| Salary range | Between $24,000 And $73,000 | Between $34,000 And $70,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a contact center supervisor and a staff supervisor in terms of educational background:
| Contact Center Supervisor | Staff Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and staff supervisors' demographics:
| Contact Center Supervisor | Staff Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 46.7% Female, 53.3% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 17.7% Asian, 6.1% White, 60.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |