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The differences between contact center supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a support supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Contact Center Supervisor | Support Supervisor | |
| Yearly salary | $42,217 | $47,047 |
| Hourly rate | $20.30 | $22.62 |
| Growth rate | - | 10% |
| Number of jobs | 76,165 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Contact center supervisors and support supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Support Supervisor | |
| Average salary | $42,217 | $47,047 |
| Salary range | Between $24,000 And $73,000 | Between $31,000 And $69,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Cisco |
| Best paying industry | - | Technology |
There are a few differences between a contact center supervisor and a support supervisor in terms of educational background:
| Contact Center Supervisor | Support Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and support supervisors' demographics:
| Contact Center Supervisor | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |