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The differences between contact center supervisors and team supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a team supervisor. Additionally, a team supervisor has an average salary of $58,718, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a team supervisor are direct supervision, safety procedures, and sales associates.
| Contact Center Supervisor | Team Supervisor | |
| Yearly salary | $42,217 | $58,718 |
| Hourly rate | $20.30 | $28.23 |
| Growth rate | - | - |
| Number of jobs | 76,165 | 102,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 48% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.
Contact center supervisors and team supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Team Supervisor | |
| Average salary | $42,217 | $58,718 |
| Salary range | Between $24,000 And $73,000 | Between $37,000 And $92,000 |
| Highest paying City | - | Newark, NJ |
| Highest paying state | - | New Jersey |
| Best paying company | - | State Street |
| Best paying industry | - | - |
There are a few differences between a contact center supervisor and a team supervisor in terms of educational background:
| Contact Center Supervisor | Team Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and team supervisors' demographics:
| Contact Center Supervisor | Team Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 58.6% Female, 41.4% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.8% Unknown, 4.8% Hispanic or Latino, 18.4% Asian, 5.7% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |