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The differences between contact center supervisors and virtual assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a contact center supervisor, becoming a virtual assistant takes usually requires 1-2 years. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $39,915 average annual salary of a virtual assistant.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a virtual assistant are data entry, customer service, and email management.
| Contact Center Supervisor | Virtual Assistant | |
| Yearly salary | $42,217 | $39,915 |
| Hourly rate | $20.30 | $19.19 |
| Growth rate | - | -8% |
| Number of jobs | 76,165 | 49,508 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 54% |
| Average age | 47 | 50 |
| Years of experience | 6 | 2 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
Virtual Assistants are remote workers who work with clients that need assistance. They usually do administrative or clerical activities such as managing soft copies of a document, writing e-mail correspondences, managing calendars, scheduling appointments, and other activities. They manage the e-mail of their clients and respond to inquiries and other messages. They also manage phone calls by answering calls, taking messages, and dialing for their clients. Virtual Assistants may also be asked to handle travel-related tasks of their clients, such as creating itineraries, booking flights, and booking hotels.
Contact center supervisors and virtual assistants have different pay scales, as shown below.
| Contact Center Supervisor | Virtual Assistant | |
| Average salary | $42,217 | $39,915 |
| Salary range | Between $24,000 And $73,000 | Between $29,000 And $54,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Hawaii |
| Best paying company | - | IBM |
| Best paying industry | - | Professional |
There are a few differences between a contact center supervisor and a virtual assistant in terms of educational background:
| Contact Center Supervisor | Virtual Assistant | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Western Carolina University |
Here are the differences between contact center supervisors' and virtual assistants' demographics:
| Contact Center Supervisor | Virtual Assistant | |
| Average age | 47 | 50 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 12.4% Female, 87.6% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 6% |