Correspondence representative vs collections representative

The differences between correspondence representatives and collections representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence representative, becoming a collections representative takes usually requires 6-12 months. Additionally, a correspondence representative has an average salary of $36,299, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a correspondence representative include data entry, outbound calls and patient accounts. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Correspondence representative vs collections representative overview

	Correspondence Representative	Collections Representative
Yearly salary	$36,299	$34,015
Hourly rate	$17.45	$16.35
Growth rate	-	-8%
Number of jobs	87,484	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	High School Diploma, 33%
Average age	43	46
Years of experience	4	12

Correspondence representative vs collections representative salary

Correspondence representatives and collections representatives have different pay scales, as shown below.

	Correspondence Representative	Collections Representative
Average salary	$36,299	$34,015
Salary range	Between $19,000 And $66,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between correspondence representative and collections representative education

There are a few differences between a correspondence representative and a collections representative in terms of educational background:

	Correspondence Representative	Collections Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Correspondence representative vs collections representative demographics

Here are the differences between correspondence representatives' and collections representatives' demographics:

	Correspondence Representative	Collections Representative
Average age	43	46
Gender ratio	Male, 21.6% Female, 78.4%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	6%	8%

Differences between correspondence representative and collections representative duties and responsibilities

Correspondence representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Accept and comply with subpoenas.
Greet and welcome patients assisting them in obtaining records regulate by HIPAA law.
Research loans and produce correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
Handle confidential patient information per HIPAA guidelines.
Compile and input homeowner s information into SharePoint s correspondence database.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Correspondence representative vs collections representative skills

Common correspondence representative skills

Data Entry, 15%
Outbound Calls, 11%
Patient Accounts, 10%
Email Inquiries, 9%
HIPAA, 6%
Inbound Calls, 6%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Correspondence Representative
Correspondence Representative vs Collections Representative

Updated January 8, 2025

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