Correspondence representative vs customer relations representative

The differences between correspondence representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence representative, becoming a customer relations representative takes usually requires 6-12 months. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $36,299 average annual salary of a correspondence representative.

The top three skills for a correspondence representative include data entry, outbound calls and patient accounts. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Correspondence representative vs customer relations representative overview

	Correspondence Representative	Customer Relations Representative
Yearly salary	$36,299	$38,632
Hourly rate	$17.45	$18.57
Growth rate	-	-4%
Number of jobs	87,484	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 51%
Average age	43	40
Years of experience	4	12

Correspondence representative vs customer relations representative salary

Correspondence representatives and customer relations representatives have different pay scales, as shown below.

	Correspondence Representative	Customer Relations Representative
Average salary	$36,299	$38,632
Salary range	Between $19,000 And $66,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between correspondence representative and customer relations representative education

There are a few differences between a correspondence representative and a customer relations representative in terms of educational background:

	Correspondence Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Correspondence representative vs customer relations representative demographics

Here are the differences between correspondence representatives' and customer relations representatives' demographics:

	Correspondence Representative	Customer Relations Representative
Average age	43	40
Gender ratio	Male, 21.6% Female, 78.4%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between correspondence representative and customer relations representative duties and responsibilities

Correspondence representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Accept and comply with subpoenas.
Greet and welcome patients assisting them in obtaining records regulate by HIPAA law.
Research loans and produce correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
Handle confidential patient information per HIPAA guidelines.
Compile and input homeowner s information into SharePoint s correspondence database.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Correspondence representative vs customer relations representative skills

Common correspondence representative skills

Data Entry, 15%
Outbound Calls, 11%
Patient Accounts, 10%
Email Inquiries, 9%
HIPAA, 6%
Inbound Calls, 6%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Correspondence Representative
Correspondence Representative vs Customer Relations Representative

Updated January 8, 2025

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