Correspondence representative vs customer support representative

The differences between correspondence representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence representative, becoming a customer support representative takes usually requires 6-12 months. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $36,299 average annual salary of a correspondence representative.

The top three skills for a correspondence representative include data entry, outbound calls and patient accounts. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Correspondence representative vs customer support representative overview

	Correspondence Representative	Customer Support Representative
Yearly salary	$36,299	$37,404
Hourly rate	$17.45	$17.98
Growth rate	-	-4%
Number of jobs	87,484	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Average age	43	40
Years of experience	4	12

Correspondence representative vs customer support representative salary

Correspondence representatives and customer support representatives have different pay scales, as shown below.

	Correspondence Representative	Customer Support Representative
Average salary	$36,299	$37,404
Salary range	Between $19,000 And $66,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between correspondence representative and customer support representative education

There are a few differences between a correspondence representative and a customer support representative in terms of educational background:

	Correspondence Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Correspondence representative vs customer support representative demographics

Here are the differences between correspondence representatives' and customer support representatives' demographics:

	Correspondence Representative	Customer Support Representative
Average age	43	40
Gender ratio	Male, 21.6% Female, 78.4%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between correspondence representative and customer support representative duties and responsibilities

Correspondence representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Accept and comply with subpoenas.
Greet and welcome patients assisting them in obtaining records regulate by HIPAA law.
Research loans and produce correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
Handle confidential patient information per HIPAA guidelines.
Compile and input homeowner s information into SharePoint s correspondence database.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Correspondence representative vs customer support representative skills

Common correspondence representative skills

Data Entry, 15%
Outbound Calls, 11%
Patient Accounts, 10%
Email Inquiries, 9%
HIPAA, 6%
Inbound Calls, 6%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Office and Administrative Industry
Correspondence Representative
Correspondence Representative vs Customer Support Representative

Updated January 8, 2025

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