Correspondence representative vs phone representative

The differences between correspondence representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence representative, becoming a phone representative takes usually requires 6-12 months. Additionally, a phone representative has an average salary of $42,827, which is higher than the $36,299 average annual salary of a correspondence representative.

The top three skills for a correspondence representative include data entry, outbound calls and patient accounts. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Correspondence representative vs phone representative overview

	Correspondence Representative	Phone Representative
Yearly salary	$36,299	$42,827
Hourly rate	$17.45	$20.59
Growth rate	-	-4%
Number of jobs	87,484	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Average age	43	40
Years of experience	4	12

Correspondence representative vs phone representative salary

Correspondence representatives and phone representatives have different pay scales, as shown below.

	Correspondence Representative	Phone Representative
Average salary	$36,299	$42,827
Salary range	Between $19,000 And $66,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between correspondence representative and phone representative education

There are a few differences between a correspondence representative and a phone representative in terms of educational background:

	Correspondence Representative	Phone Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Correspondence representative vs phone representative demographics

Here are the differences between correspondence representatives' and phone representatives' demographics:

	Correspondence Representative	Phone Representative
Average age	43	40
Gender ratio	Male, 21.6% Female, 78.4%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between correspondence representative and phone representative duties and responsibilities

Correspondence representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Accept and comply with subpoenas.
Greet and welcome patients assisting them in obtaining records regulate by HIPAA law.
Research loans and produce correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
Handle confidential patient information per HIPAA guidelines.
Compile and input homeowner s information into SharePoint s correspondence database.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Correspondence representative vs phone representative skills

Common correspondence representative skills

Data Entry, 15%
Outbound Calls, 11%
Patient Accounts, 10%
Email Inquiries, 9%
HIPAA, 6%
Inbound Calls, 6%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Correspondence Representative vs. similar jobs

Correspondence Representative related careers

Correspondence Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Correspondence Representative
Correspondence Representative vs Phone Representative

Updated January 8, 2025

Browse office and administrative jobs