Correspondence representative vs support representative

The differences between correspondence representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence representative, becoming a support representative takes usually requires 6-12 months. Additionally, a correspondence representative has an average salary of $36,299, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a correspondence representative include data entry, outbound calls and patient accounts. The most important skills for a support representative are patients, customer service, and troubleshoot.

Correspondence representative vs support representative overview

	Correspondence Representative	Support Representative
Yearly salary	$36,299	$33,372
Hourly rate	$17.45	$16.04
Growth rate	-	-4%
Number of jobs	87,484	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Average age	43	40
Years of experience	4	12

Correspondence representative vs support representative salary

Correspondence representatives and support representatives have different pay scales, as shown below.

	Correspondence Representative	Support Representative
Average salary	$36,299	$33,372
Salary range	Between $19,000 And $66,000	Between $26,000 And $42,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Alaska
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between correspondence representative and support representative education

There are a few differences between a correspondence representative and a support representative in terms of educational background:

	Correspondence Representative	Support Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Correspondence representative vs support representative demographics

Here are the differences between correspondence representatives' and support representatives' demographics:

	Correspondence Representative	Support Representative
Average age	43	40
Gender ratio	Male, 21.6% Female, 78.4%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between correspondence representative and support representative duties and responsibilities

Correspondence representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Accept and comply with subpoenas.
Greet and welcome patients assisting them in obtaining records regulate by HIPAA law.
Research loans and produce correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
Handle confidential patient information per HIPAA guidelines.
Compile and input homeowner s information into SharePoint s correspondence database.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Correspondence representative vs support representative skills

Common correspondence representative skills

Data Entry, 15%
Outbound Calls, 11%
Patient Accounts, 10%
Email Inquiries, 9%
HIPAA, 6%
Inbound Calls, 6%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Correspondence Representative
Correspondence Representative vs Support Representative

Updated January 8, 2025

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