Cost control supervisor vs contact center supervisor

The differences between cost control supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a cost control supervisor and a contact center supervisor. Additionally, a cost control supervisor has an average salary of $69,942, which is higher than the $42,217 average annual salary of a contact center supervisor.

The top three skills for a cost control supervisor include cost control, project cost and variances. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Cost control supervisor vs contact center supervisor overview

	Cost Control Supervisor	Contact Center Supervisor
Yearly salary	$69,942	$42,217
Hourly rate	$33.63	$20.30
Growth rate	10%	-
Number of jobs	51,566	76,165
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 43%
Average age	47	47
Years of experience	6	6

Cost control supervisor vs contact center supervisor salary

Cost control supervisors and contact center supervisors have different pay scales, as shown below.

	Cost Control Supervisor	Contact Center Supervisor
Average salary	$69,942	$42,217
Salary range	Between $47,000 And $103,000	Between $24,000 And $73,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between cost control supervisor and contact center supervisor education

There are a few differences between a cost control supervisor and a contact center supervisor in terms of educational background:

	Cost Control Supervisor	Contact Center Supervisor
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 43%
Most common major	Accounting	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Cost control supervisor vs contact center supervisor demographics

Here are the differences between cost control supervisors' and contact center supervisors' demographics:

	Cost Control Supervisor	Contact Center Supervisor
Average age	47	47
Gender ratio	Male, 67.6% Female, 32.4%	Male, 58.8% Female, 41.2%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between cost control supervisor and contact center supervisor duties and responsibilities

Cost control supervisor example responsibilities.

Manage the document control system to ensure procedures are maintain based on FDA CFR 820 and ISO 13485 regulations.
Approve employee time cards prior to payroll processing; schedule vacations for laboratory technicians while maintaining daily laboratory operations.
Approve employee time cards prior to payroll processing; schedule vacations for laboratory technicians while maintaining daily laboratory operations.

Contact center supervisor example responsibilities.

Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Implement ITIL processes which dramatically improve MTTR/MTRS.
Assist with quality control reports and SQL data extractions.
Provide UNIX and NT server maintenance for multiple financial institutions.
Provide administrative support to contact center manager, training director and QA analyst.

Cost control supervisor vs contact center supervisor skills

Common cost control supervisor skills

Cost Control, 63%
Project Cost, 21%
Variances, 16%

Common contact center supervisor skills

Patients, 15%
Corrective Action, 9%
Direct Reports, 6%
Direct Supervision, 5%
Emergency Situations, 4%
Patient Care, 4%

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Cost Control Supervisor
Cost Control Supervisor vs Contact Center Supervisor

Updated January 8, 2025

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