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The differences between customer assistants and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer assistant and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $31,331 average annual salary of a customer assistant.
The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Assistant | Associate Customer Service Representative | |
| Yearly salary | $31,331 | $35,215 |
| Hourly rate | $15.06 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,008 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer assistants and associate customer service representatives have different pay scales, as shown below.
| Customer Assistant | Associate Customer Service Representative | |
| Average salary | $31,331 | $35,215 |
| Salary range | Between $25,000 And $38,000 | Between $26,000 And $46,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | University of California, Berkeley | Deutsche Bank |
| Best paying industry | Finance | Finance |
There are a few differences between a customer assistant and an associate customer service representative in terms of educational background:
| Customer Assistant | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer assistants' and associate customer service representatives' demographics:
| Customer Assistant | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.3% Female, 56.7% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |