Customer assistant vs customer sales associate

The differences between customer assistants and customer sales associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer assistant and a customer sales associate. Additionally, a customer sales associate has an average salary of $37,024, which is higher than the $31,331 average annual salary of a customer assistant.

The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a customer sales associate are sales floor, customer satisfaction, and customer service.

Customer assistant vs customer sales associate overview

	Customer Assistant	Customer Sales Associate
Yearly salary	$31,331	$37,024
Hourly rate	$15.06	$17.80
Growth rate	-4%	-4%
Number of jobs	177,008	415,981
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

What does a customer assistant do?

A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.

What does a customer sales associate do?

A customer sales associate specializes in handling and communicating with customers to secure sales in a retail store. Their primary responsibilities revolve around greeting clients, responding to inquiries, providing assistance, and even offering suggestions when necessary. Aside from ensuring customer satisfaction, it is also their responsibility to maintain the cleanliness and order on the sales floor by re-stocking shelves and arranging them to look presentable. Furthermore, a customer sales associate must coordinate with other sales floor members and report to a manager or supervisor.

Customer assistant vs customer sales associate salary

Customer assistants and customer sales associates have different pay scales, as shown below.

	Customer Assistant	Customer Sales Associate
Average salary	$31,331	$37,024
Salary range	Between $25,000 And $38,000	Between $27,000 And $49,000
Highest paying City	Washington, DC	Odenton, MD
Highest paying state	Connecticut	Maryland
Best paying company	University of California, Berkeley	Johnson Controls
Best paying industry	Finance	Real Estate

Differences between customer assistant and customer sales associate education

There are a few differences between a customer assistant and a customer sales associate in terms of educational background:

	Customer Assistant	Customer Sales Associate
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Customer assistant vs customer sales associate demographics

Here are the differences between customer assistants' and customer sales associates' demographics:

	Customer Assistant	Customer Sales Associate
Average age	40	40
Gender ratio	Male, 43.3% Female, 56.7%	Male, 50.6% Female, 49.4%
Race ratio	Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 20.5% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer assistant and customer sales associate duties and responsibilities

Customer assistant example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Take and punch orders into the POS system and provide customers with information on payments.
Count money in POS before shift to ensure amounts are correct and there is adequate change.
Provide and present research findings via conference calls, PowerPoint presentations, and round table meetings.
Help customers troubleshoot internet connection problems, and dispatch technicians when necessary.
Work directly with warehouse locations to troubleshoot specific issues in delivery execution.

Customer sales associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Process merchandise information through store computer system, POS register system, and complete all require paperwork according to policy.
Used mobile POS systems to streamline the customer experience in order to drive full engagement throughout entire interaction with customer.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Recognize opportunities to up-sell and often take the opportunity to do so to create a better Marriott experience and event.

Customer assistant vs customer sales associate skills

Common customer assistant skills

Reservations, 25%
Customer Assistance, 21%
Customer Service, 17%
Sales Floor, 8%
Customer Support, 3%
Product Knowledge, 3%

Common customer sales associate skills

Sales Floor, 12%
Customer Satisfaction, 9%
Customer Service, 9%
Product Knowledge, 8%
Outbound Calls, 8%
Customer Sales, 8%

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Office and Administrative Industry
Customer Assistant
Customer Assistant vs Customer Sales Associate

Updated January 8, 2025

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