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The differences between customer assistants and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer assistant, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $31,331 average annual salary of a customer assistant.
The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Customer Assistant | Customer Service Administrative Assistant | |
| Yearly salary | $31,331 | $33,741 |
| Hourly rate | $15.06 | $16.22 |
| Growth rate | -4% | -8% |
| Number of jobs | 177,008 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 38% |
| Average age | 40 | 50 |
| Years of experience | 12 | 2 |
A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Customer assistants and customer service administrative assistants have different pay scales, as shown below.
| Customer Assistant | Customer Service Administrative Assistant | |
| Average salary | $31,331 | $33,741 |
| Salary range | Between $25,000 And $38,000 | Between $28,000 And $40,000 |
| Highest paying City | Washington, DC | Everett, WA |
| Highest paying state | Connecticut | Washington |
| Best paying company | University of California, Berkeley | Uline |
| Best paying industry | Finance | Finance |
There are a few differences between a customer assistant and a customer service administrative assistant in terms of educational background:
| Customer Assistant | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between customer assistants' and customer service administrative assistants' demographics:
| Customer Assistant | Customer Service Administrative Assistant | |
| Average age | 40 | 50 |
| Gender ratio | Male, 43.3% Female, 56.7% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 6% |