Customer assistant vs customer service senior associate

Differences between customer assistant and customer service senior associate duties and responsibilities

Customer assistant example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Take and punch orders into the POS system and provide customers with information on payments.
• Count money in POS before shift to ensure amounts are correct and there is adequate change.
• Provide and present research findings via conference calls, PowerPoint presentations, and round table meetings.
• Help customers troubleshoot internet connection problems, and dispatch technicians when necessary.
• Work directly with warehouse locations to troubleshoot specific issues in delivery execution.
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Customer service senior associate example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Receive and process payments on POS system and MPOS systems.
• Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
• Research and resolve patient inquiries concerning Medicare coverage.
• Help troubleshoot when technical problems arouse.
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