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The differences between customer assistants and directors, customer support services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer assistant and a director, customer support services. Additionally, a director, customer support services has an average salary of $33,902, which is higher than the $31,331 average annual salary of a customer assistant.
The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a director, customer support services are sales support, customer support, and data entry.
| Customer Assistant | Director, Customer Support Services | |
| Yearly salary | $31,331 | $33,902 |
| Hourly rate | $15.06 | $16.30 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,008 | 296,739 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
Customer assistants and directors, customer support services have different pay scales, as shown below.
| Customer Assistant | Director, Customer Support Services | |
| Average salary | $31,331 | $33,902 |
| Salary range | Between $25,000 And $38,000 | Between $24,000 And $46,000 |
| Highest paying City | Washington, DC | San Diego, CA |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | University of California, Berkeley | Oracle |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a customer assistant and a director, customer support services in terms of educational background:
| Customer Assistant | Director, Customer Support Services | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer assistants' and directors, customer support services' demographics:
| Customer Assistant | Director, Customer Support Services | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.3% Female, 56.7% | Male, 43.0% Female, 57.0% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |