Customer assistant vs office assistant and customer service

Differences between customer assistant and office assistant and customer service duties and responsibilities

Customer assistant example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Take and punch orders into the POS system and provide customers with information on payments.
• Count money in POS before shift to ensure amounts are correct and there is adequate change.
• Provide and present research findings via conference calls, PowerPoint presentations, and round table meetings.
• Help customers troubleshoot internet connection problems, and dispatch technicians when necessary.
• Work directly with warehouse locations to troubleshoot specific issues in delivery execution.
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Office assistant and customer service example responsibilities.

• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
• Determine Medicaid requirements and eligibility.