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Customer assistant vs sales associate and customer service

The differences between customer assistants and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer assistant and a sales associate and customer service. Additionally, a customer assistant has an average salary of $31,331, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Customer assistant vs sales associate and customer service overview

Customer AssistantSales Associate And Customer Service
Yearly salary$31,331$28,654
Hourly rate$15.06$13.78
Growth rate-4%-4%
Number of jobs177,008298,588
Job satisfaction--
Most common degreeBachelor's Degree, 35%High School Diploma, 34%
Average age4040
Years of experience1212

What does a customer assistant do?

A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Customer assistant vs sales associate and customer service salary

Customer assistants and sales associate and customer services have different pay scales, as shown below.

Customer AssistantSales Associate And Customer Service
Average salary$31,331$28,654
Salary rangeBetween $25,000 And $38,000Between $21,000 And $38,000
Highest paying CityWashington, DCBellevue, WA
Highest paying stateConnecticutConnecticut
Best paying companyUniversity of California, BerkeleyGEICO
Best paying industryFinanceManufacturing

Differences between customer assistant and sales associate and customer service education

There are a few differences between a customer assistant and a sales associate and customer service in terms of educational background:

Customer AssistantSales Associate And Customer Service
Most common degreeBachelor's Degree, 35%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Customer assistant vs sales associate and customer service demographics

Here are the differences between customer assistants' and sales associate and customer services' demographics:

Customer AssistantSales Associate And Customer Service
Average age4040
Gender ratioMale, 43.3% Female, 56.7%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer assistant and sales associate and customer service duties and responsibilities

Customer assistant example responsibilities.

  • Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
  • Take and punch orders into the POS system and provide customers with information on payments.
  • Count money in POS before shift to ensure amounts are correct and there is adequate change.
  • Provide and present research findings via conference calls, PowerPoint presentations, and round table meetings.
  • Help customers troubleshoot internet connection problems, and dispatch technicians when necessary.
  • Work directly with warehouse locations to troubleshoot specific issues in delivery execution.
  • Show more

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Customer assistant vs sales associate and customer service skills

Common customer assistant skills
  • Reservations, 25%
  • Customer Assistance, 21%
  • Customer Service, 17%
  • Sales Floor, 8%
  • Customer Support, 3%
  • Product Knowledge, 3%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%

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